Matthew L. Email & Phone Number

- Manage a VIP portfolio of prime properties in London, delivering exceptional customer service to tenants and landlords- Provide comprehensive property management services, effectively addressing maintenance issues with strong time management skills.- Conduct pre-tenancy assessments and annual property visits; coordinate and oversee refurbishment projects as required.- Maintain and update service and maintenance contracts to ensure compliance with contractual obligations

London Area, United Kingdom

- Welcomed and greeted guests, introducing in-suite check-in & billing, suite and hotel familiarization- Being the first point of contact and hotel brand ambassador for hotel VIP guests. Providing exceptional service, being of immediate guest assistance, and sharing hotel storytelling with our VIP guests- Record all VIP guest data into guest profile of company system, including updating profile, reservation preferences and schedule, identified and executed each guest has a surprise and delight moment personalized to their own preferences- Successful management and administration of day-to-day operations of VIP guests and premium suite accommodations- Being a great communicator and, through the IT system, relaying important information between hotel departments (hotel manager, director of rooms, and F&B). Regarding all aspects of guest reservation & billing, including suite setup, amenity arrangement, guest requests movements, and preferences - Ensure daily housekeeping, engineering, IT, and F&B are identified, met, and resolved in a timely manner with tight and accurate communication with relevant departments

London Area, United Kingdom

- Being the first point of contact and hotel brand ambassador for hotel guests. Providing exceptional service, being of immediate guest assistance, and sharing hotel storytelling with our guests- Successfully assisting the Butler team, being of immediate assistance, and aiding the exceptional service provided to the suite guests- Being borderless and providing support to the guest service team by assisting the luggage porter and doorman team- Maintained close contact and developed excellent on-going relationship with hotel guests- Being a great communicator and relaying important information between hotel departments

Hong Kong Sar

- Assist with Leasing Department and Property Management of the office, shop, and atrium leasing issues. Follow up on the site visit and administration process - Assist with CEO, GM or management. Provide excellent services and smooth environment during different kind of events- Organize 20 to 30 marketing events or promotions to increase foot traffic per year and provide excellent customer service during the event- Operate social media accounts and reply to customer inquiries on a daily basis. Suggest and develop new promotional channels with different marketing materials. Edit and upload brochures, posters, and short film clips for marketing promotion - Becoming the top 10 cinemas in Hong Kong by launching and cooperating on new events for The Metroplex Cinema. Communicate and maintain business relationships with different parties