At MD Financial Management (acquired by Scotiabank Investments), I worked with an agile software development team to manage the MS Dynamics CRM application. In this role, I extracted and analyzed business requirements in coordination with internal stakeholders. During the implementation of new projects, I mapped and assessed CRM business process flows and designed new process flows to accommodate CRM enhancements. I actively conducted meetings with project stakeholders to translate business needs into functional requirements and contributed to weekly discussions on development team capabilities and user story prioritization.Additionally, I played a key role in creating project overviews and prototypes to facilitate more effective grooming sessions. During project initiation, I defined the minimum viable product (MVP) to manage scope and ensure timely delivery. I consistently advocated for and supported project and backlog work in daily stand-ups, sprint planning, grooming, and reviews. To streamline communication and documentation, I consolidated and tracked stakeholder communications, process flow updates, and technical documentation.

As a Business Analyst at IFS, my role is to seamlessly align our products with the strategic goals and operational needs of our clients. I specialize in eliciting business drivers, problems, and desired use cases, and then mapping them to how IFS products uniquely enable customers to achieve their objectives. I take the lead in solution and integration design workshops, collaborating closely with customer subject matter experts and end-users to ensure our solutions meet their needs precisely. Through architecting configuration solutions and translating customer business processes into logical steps, I facilitate seamless implementation using low-code/no-code development platforms. Additionally, I provide leadership and mentorship to both internal and partner project teams, ensuring iterative configuration and testing cycles run smoothly. My expertise extends to offering functional and technical leadership in enterprise software delivery, ensuring the exceptional quality of project deliverables. I actively contribute to the product roadmap by shaping Epics and Stories in collaboration with Product Managers, Product Owners, and development teams. Throughout the process, I serve as a trusted advisor to prospects, customers, and partners, leveraging my deep product and technology knowledge to guide them through pre-sales, implementation, and beyond. My dedication lies in leveraging technology to solve complex business challenges and driving success for our clients through innovative solutions and unparalleled expertise.

A truly team focused and collaborative work environment - Fusebill (now Stax Bill) provides recurring billing solutions for SaaS companies. Working as a Support Analyst here, I would assist customers with all aspects of after sales support, including analyzing their subscription transactional data to determine potential issues in the subscription processing software and/or payment gateways, managing and supporting the applications API and investigating and resolving bugs and defects within the software. In this role I would become the customers primary trusted contact, who they could call and email directly and ask for by name.

Elicited and developed business requirements to design a new online storefront and e-commerce systemConducted business systems analysis, documenting existing sales and ecommerce processes and technologyImplemented systems design and operational processesDeveloped and delivered training on the system to manager and employeesDeveloped and delivered system documentation

Portable Storefront Application for Selling Products across a Facebook Page, Blog and WebsiteResponibilities:• Conceptualized a portable storefront application • Formulated the requirements of the software and sent out several requests for proposals to various overseas software-development companies • Contracted with the software company QSoft Vietnam located in Hanoi, Vietnam (initially a $12,000 overseas software development project, which involved one project manager, two programmers, a designer and a tester)• Corresponded with QSoft through all stages of the software development lifecycle to arrive at a finished software product Results:• Awarded a strategic partnership as part of the PayPal Labs initiative “Operation Portable Storefront” • Spearheaded a promoted application listing one-page-in from the home page of the PayPal labs website • Secured a $5,000 marketing grant from PayPal Labs as a result of a related marketing plan competition

Conceptualized and managed the successful development of a not-for-profit, web-based textbook exchange program to help students of Ottawa’s colleges and universities save money on their textbooks. Website can be demonstrated as part of professional portfolio.Led overseas software development, including project management, user interface design and development through to site creation;Conceptualized marketing materials and organized a group of peers from Algonquin College and Carleton University to assist in localized marketing efforts; andProduct branding, and web domain purchase and launch planning.