• Support entire content management solution; configure user profiles, department access, group privileges, server/client upgrades and installs.• Implement user’s workflow processes; construct batch classes and database validation.• Provide FTP access to law firms for automatic processing of invoices and document loading.• Continued migration of mainframe reports and TPA electronic data into retrieval system.• Provide support for check printing, virtual print driver, desktop capture and email insertion.• Create additional Watch configurations and Design documents for automated creation and mailing of initial packets, explanation of reviews, first report of injuries and state forms.• Ensure success of data retrieval and check printing at disaster recovery site. • Administer sites and workspaces for company intranet use of Windows SharePoint Services.• Manage security and troubleshoot user issues for Great Plains and Management Reporter.• Track help desk tickets as well as monitor network tape backups and printer issues.• Responsible for all layers of support from user desktop to network servers and components.Software: ApplicationXtenderDiskXtenderAX Reports MgmtDocuNectKofax CaptureVerity IndexingPlanet PressWSS 3.0Great Plains 2013Management Reporter 2012CA ARCservevSphere ClientSynologyXeroxeCopy

• Monitor and restore network backups. Maintain media, physical and virtual libraries.• Assist in RAID configuration and monitor status of enterprise content management SANS.• Configure core banking workstations; assemble, upgrade and install desktops. Assist in new branch set up and relocation. Ensure desktop applications security perimeters are in place. • Maintain and troubleshoot desktop hardware, printers and applications. Assist network staff in core banking issues between server farms and network components. • Use active directory and group policy management for managing users, computers, deploying packages and remote installation of software. • Track, update and complete technical work orders. Assist help desk by taking calls, answering emails and assigning work orders to network staff. • Support users at both headquarters and branches as well as remotely when applicable.Software:NetVaultVMwareActive DirectoryTrack ItNX ClientIdeal AdminGhostRed GateSQL

• Administer all enterprise content management solutions including document scanning, check imaging, photo id processing, report loading, content retrieval and security.• Responsible for server/client upgrades, installs and configurations. • Monitor, edit and configure SQL DTS packages and backups. • Manage all aspects of imaging solution including application servers and online images.• Provide support to institution members, companywide users and immediate staff. • Implement and integrate new projects and tasks to overall imaging environment. • Set up data upload automation and streamline data capture.Software:SynergySER CaptureSER DistillerBrainwarePhoenixEZ Scan

• Extensive detailed quality control of Access Databases including HCFA, UB92 and ADA.• Verify extracted data from image. Perform error-proof queries following data entry team.• Proficient in various clients database structures and formatting. Data input using a proprietary online project monitoring and tracking system. • Run comparators against incoming and outgoing databases providing error percentages.• Exchange MDB’s and images with data process centers. Download and upload batches through an online TRS/Parascript providing company. • Coordinate data file exchange, conversions and delivery to clients via FTP sites and an image exchange application. Export data meeting individual client’s specifications.

• Supervise four staff members. Responsible for addressing client’s needs as well as being the liaison between Regions and ACS management. • Manipulate data files and maintain records in database. Troubleshoot network and ensure error-free committal of images. • Provide support and assist client in retrieval of images. Prepare, scan, quality control, index and release of images.• Install software upgrades, monitor batches and implement fault tolerance. Design organized workflow for client and staff. Instruct use of proprietary retrieval application. Software:Ascent CaptureOptika ImagingPaperflow