• Responsible for planning and directing all functional activities of the North American Applications Operations.• Implementation of all department policies and SOP procedures.• Managing quarterly projects using plan, do, check, act as a foundation for improvement.• Leadership of 20+ operational team members.• Serves as the primary liaison between all other departments including but not limited to production, marketing, finance, and human resources. • Oversees and plans daily outbound/inbound goods, distribution receiving, picking, pack-ing, and shipping to ensure a smooth process with a focus on accuracy and completion of shipments promptly.• Ensuring all shipping, receiving, and packaging specifications are up to date and fol-lowed.• RMA claims management.• Works closely with all operations and warehouse employees for continuous process im-provements.• Ensures compliance with current federal, state, and local regulations.• Assists company officers and senior staff members (market, finance, operations and more) in the development and formulation of long and short-range planning, policies, pro-grams, and objectives.• Develops and implements safety and security programs/process for multiple facilities.

• Managing 35 employees with four direct reports.• Generated an inventory control program to develop 98% accuracy. • Material handling improvements through KPI’s.• Responsible for warehouse replenishment, receiving, production picking, cycle count program, material handling, and logistics to multiple sites. • RCCA Methodology.• Created a robust cycle count program.• Implementation of a new ERP system. (Syteline)• Maintains 5S at a level three or higher. • A valued member of the management team through initiative planning, coordination, and follow-through.• Produced Kanban systems, min/max levels, and buyer notifications.• Managing inventory transfers between warehouses. • Mentoring and staff development, excellent delegation skills.• Multiple ongoing projects including, Kaizens for warehouse, inventory accuracy, and standard improvements. • Pioneered a culture change that empowered the workforce to problem solve as a unit.

Managing 12 employees covering four different departments. Departments included In-house Product Service Cell, Material Handling, Receiving and Shipping. Resolved issues such as component shortages and damages with thorough documentation and effective vendor relations.Managed freight logistics arrangements with carrier representatives to direct packages and handling. Oversaw 300+ shipments each day, packing and labeling boxes efficiently. Consistently met customer service needs through achieving on-time delivery metrics.Served customers by going above-and-beyond to offer exceptional support for all needs.Boosted efficiency and safety by following 6S to keep work areas clean, tidy and free of debris. Supported team with proactive administrative support, filing all records and coordinating appointments. Trained new team members using company SOP standards and always exceeded performance expectations. Kept supplies organized and ready for any shipping or receiving needs. (FIFO)Identified and addressed non-conformance issues with materials control team.Coordinated quality and technical service teams for inspection and resolution of defective products.

· Managed 30 employees over four production lines.· Collaborated with sustaining engineers on production enhancements.· Achieved production targets through organized schedules and careful management of priorities.· Strong emphasis on SQDC. (Safety, Quality, Delivery, and Cost)· Identified production problems and took corrective action before they became a quality is-sue.· Strengthened team performance with continuous training strategies.

· Insured daily production schedules were completed 100% of the time. · Proactively worked to overcome daily production problems by communicating with supervisors, material handlers, and fellow employees about future stockouts that would inhibit cell production. · Approached and solved work problems with initiative and knowledge of assembly line operations.· Helped the team handle high-volume work by effortlessly prioritizing workloads within work cell.

· Served customers by going above-and-beyond to offer exceptional support for all needs.· Proficiently unloaded and loaded inbound and outbound trucks.· Enhanced customer satisfaction with fast, knowledgeable appliance installation service· Coordinated daily deliveries with customers and in-home installation.· Transported heavy items such as pallets and large containers with forklifts and pallet jacks.

· Serviced hybrid electric vehicle repair costs and discussed details with customers.· Installed repaired and serviced air conditioning components like compressors, condensers, and controls.· Troubleshoot problems with fuel, ignition, and emissions control systems using electronic testing equipment.· Completed thorough inspections and documented all findings. · Met customer needs consistently, closely discussing each person’s needs and how best to meet each one.

· Directed a five-person team for ten months in Afghanistan.· Managed the safety, operation readiness, appearances, and cleanliness of these soldiers.

82nd Airborne Division• Awarded the Joint Service Achievement Medal • Four-time award winner of the Army Achievement Award • Two-time award winner of the Army Good Conduct Medal