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• Dedicated Sr. Solution Engineer specializing in Cisco Unified Contact Center Enterprise with over 8+ years of experience in providing IT services with history of meeting company goals utilizing consistent and organized practices.• Experienced in working in high-demand, hybrid, tight time-lined situations, and adapting to new situations and challenges to best enhance the organizational outcomes.• Committed to process improvement of system design and operations for reliable, consistent workflow management.• Adept in implementing best-in-class voice solutions to connect a business to its customers.• Skilled in creating quality documentation for technical and non-technical staff.• Provided quality customer care from concept through delivery.
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Senior Solutions EngineerCtipath Jan 2020 - PresentRaleigh, North Carolina, Us• Led multiple Enterprise technical service engagements for new and existing clients as a SME for Cisco Contact Center Enterprise including pre-sales technical architecture, creation of implementation requirements, installation recommendations, and creation and validation of SOWs for professional services.• Responsible for installation and configuration of Cisco Contact Center Enterprise solutions (e.g., ICM, CVP, VVB, CUIC, Finesse, Outbound Option) on Windows/Linux physical or virtualized (i.e., ESXi 5.5+) hosts including databases (e.g., SQL Server, MySQL, IBM Informix) and web servers (e.g., IIS 6.0+, Tomcat 7.0)• Accountable for application performance through monitoring and testing to identify potential bottlenecks, develop solutions, and collaborate with developers on custom solutions.• Produced solutions engineering documentation including network topology, failover strategy, and disaster recovery.• Collaborated with customers to facilitate and deploy integrations using Active Directory, Cisco UCM, Calabrio, Splunk, and Tableau. -
Service Delivery Manager - Technical SupportCtipath Dec 2018 - Jan 2020Raleigh, North Carolina, Us• Managed the execution of service offerings for small to enterprise level clients including assisting with creating detailed services budget, assignment of technical resources, analysis and resolution of issues and escalations.• Supervised operations of 8x5 customer service desk staffed by 10 engineers including on-call scheduling, alert notifications, custom service definitions, after-hour escalation procedures according to contracted management services SLA using PagerDuty and Freshservice.• Coordinated new hire onboarding, training, and development for Managed Services team.• Improved customer outcomes with client onboarding, technical training, support, and maintenance. Led weekly engineer standup to review escalations and incidents.• Collaborated with customer stakeholders on project milestones and technical prioritization.• Led customer status meetings.• Supported Networking implementations by providing real time and historical diagnostics at client sites through integrated applications (Splunk, Solarwinds, SQL Server)
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Solutions EngineerCtipath Jan 2016 - Jan 2020Raleigh, North Carolina, Us• Accountable for pre-sales and post-sales technical solutions that address client requirements.• Responsible for installation of Cisco Contact Center Enterprise solutions on Windows/Linux physical or virtualized hosts including databases and web servers. • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
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Store ManagerGamestop Jul 2012 - Oct 2015Grapevine, Texas, Us
Matthew Lecus Skills
Matthew Lecus Education Details
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Alamance Community CollegeCriminal Justice/Law Enforcement Administration
Frequently Asked Questions about Matthew Lecus
What company does Matthew Lecus work for?
Matthew Lecus works for Ctipath
What is Matthew Lecus's role at the current company?
Matthew Lecus's current role is Senior Solutions Engineer.
What is Matthew Lecus's email address?
Matthew Lecus's email address is ma****@****top.com
What is Matthew Lecus's direct phone number?
Matthew Lecus's direct phone number is +191961*****
What schools did Matthew Lecus attend?
Matthew Lecus attended Alamance Community College.
What are some of Matthew Lecus's interests?
Matthew Lecus has interest in Children, Education, Health.
What skills is Matthew Lecus known for?
Matthew Lecus has skills like Store Management, Retail Sales, Customer Service, Store Operations, Inventory Management, Loss Prevention, Retail, Microsoft Office, Microsoft Excel, Inventory Control, Merchandising, Visual Merchandising.
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