Matthew Lee Email & Phone Number

Mississauga, On, Ca

Mississauga, On, Ca

Mississauga, Ontario, Canada

• Utilized strong verbal and written communication skills to engage with members, by actively listening to their needs and providing peak service and customer experience• Managed, coordinated and organized schedules for clients• Designed optimal wellness plans and organizing schedules to promote consistency, results and renewals. Cold and warm calls, face to face and off-site prospecting.• Specializes in weight loss, pain management, hypertrophy and mobility services• Successfully identified opportunities to up sell and cross-sell products or services to enhance the member experience that results in increased revenue• Established and nurtured long-term relationships with members, cultivating a positive rapport and promoting repeat business and referrals

Brampton, Ontario, Canada

• Recruited new participants each month with expertise in relationship-building and personal training.• Thrived in a high-pressure sales environment, in which the team placed #1 in all of Canada, twice.• Had clients win companywide transformation competition twice.• Clients were used in companywide commercials to promote personal training for working professionals• Treated injuries and physical distress with immediate care and coordinated more advanced support for critical issues.• Educated customers through creative presentations about health and personal benefits of services.• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Guelph

-Managed and maintained relationships, while actively pursuing new potential longterm clientele-Daily duties included opening and closing of store, handling and record keeping of cash and petty cash -Meeting sales targets and relaying all promotions that are active during the week. Other duties included but not limited to include: working together with the sales team to ensure product information is properly relayed.-assisting customers in their purchase choice, suitability and final of products-use of SAP to track and monitor that all company objectives were being met

Ontario, Canada

- Effective use of messaging using language, graphics and other forms of marketing collateral.- in charge of purchasing and replenishing stock-Training of new recruits -Developed partnerships with local businesses in order to secure third party promotions.-Cultivated and managed relationships with key clients, vendors and community partners.-Communicated sales promotions to customers to grow average customer account size.-Utilized product knowledge and sales techniques in order to prepare displays and demonstrations to attract attention to promote a variety of brand named products.-Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.-Data entry of daily targets, i.e connections, direct sales and feedback about products.

Ontario, Canada

-Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. -Maintained proper food safety practices, portion control and presentation within service goal times. -Ensured superior customer experience by addressing customer concerns and resolving problems on the spot. -Operated a POS system to itemize and complete customer purchases.-Built long-term customer relationships and advised customers on purchases and promotions.-Developed partnerships with local businesses in order to secure third party promotions and referrals.

Trinidad And Tobago

-Performed general accounting functions, including preparation of journal entries, account analysis andbalance sheet reconciliations.-Compiled and completed a contracted project that consisted of the company's fixed asset accounts. -Prepared accurate financial statements that were due at the end of each quarter.-Using Microsoft excel accurately prepared data by entering numerical data into databases in a timely andaccurate manner.

Marketing

Postgraduate Degree, Marketing/Digital Marketing

Bachelor Of Arts - Ba, Human Behaviour And Information Systems

Activities and Societies: Link Program Volunteer Student Support Network International Student Organization Student Wellness Advisory.