Matthew Leslie Email & Phone Number

This Role is to manage the relationship between TAL claims and external suppliers that perform functions such as medical document retrieval, Investigation, Medical advice and other support services. It requires an in-depth knowledge of Life Insurance claims process, Life Code Practices and Product Awareness. The aim of the role is to develop strategies for business improvements, assist with contract negotiation, oversee Governance objectives, manage escalations and monitor SLAs. I have reduced spend for the business of up to 200K each year, played a key role in managing a business department through a supplier's liquidation, and for the purpose of strategic improvements have onboarded new suppliers and off boarded others.

Australia

I managed a claims operations team of 5 staff. I designed process and documented them, set KPIs and monitored performance, reports and worked with the operations team to create and efficiently business unit. I was responsible for the team’s overall performance and the smooth running of the team. Achievements: reduced documentation receipt lag time by 50%, improved quality of documentation preparedness for claims to assess claims more efficiently leading to more satisfied staff. Improved quality of gathered information for Governance and Quality Assurance. Cleaned up archiving and storage of documents.

Sydney, Australia

Specialising in: design thinking, claims solutions and business optimisationROLE INCLUDES:• Identification and analysis of pain points and root problems• Interviewing staff and facilitation of meetings. • Assisting with 'As Is' mapping and Design of 'To Be' Processes. • Working with the project team to create solutions.• Engaging partners within the business to achieve organisational goals.• Management of temporary staff to implement solutions. • Working with Project leader, Business Analysts and Change Managers to implement change.OUTCOMES:• Successfully transitioning non-core claims work to temporary staff and managing their performance.• Successful transitioning of Lump Sum and Income Protection benefit payments to Insurance Operations. Claims Advisors now assess the claim and send relevant information to Insurance Operations to raise the payment in Life400, authorise it, send payment letter and communicate with Policy Operations to amend policy.ACHIEVEMENT:• 5% increased capacity for Claim Advisors.

Sydney, Australia

Role: assessment of Income Protection claims, answering claim enquiries, dispute resolution and acting team leader. Achievements: recognition for exceeding performance, selected as team captain for insurance improvement project, awarded for creating systems simplicity. Speciality: Income Protection claims. But also possess general knowledge of Lump Sum claims.Authority: Level 3

Sydney, Australia

Role: relationship manager of staff and students, administration, database management, advertisement, and audio editor.Achievements: built networks with other organisations to leverage reach and impact of organisational services. Improved quality of brand image, audio and visual material provided by the organisation. Created more efficient work practices. Developed a highly effective database.

Sydney, Australia

Role: counsellor, team leader, disputes resolution, development and training of staff, events management. Achievements: . Membership increased by 3%. I trained and mentored two leaders who took on organisational initiatives.

Sydney, Australia

Role: development of student curriculum and mapping of V.E.T training packages as well as teaching and assessing students.Achievements: Trained six people in within an 18 month period in Community services work, Certificate IV.

Sydney, Australia

Role: assessment of homeless family’s financial, behavioural, personal and psychological circumstances in order to help them secure permanent housing.Achievements: within a three year period I helped 20 homeless families find accommodation and some of them found stable employment.

Master’S Degree, Philosophy

Certifcate Iv, Training And Assessing, Cert. Iv Taa

Master’S Degree, Theology/Theological Studies, M.A.

Bachelor’S Degree, Counseling Psychology

Education record

Activities and Societies: Design Thinking (MIT approach)