Matthew Link

Matthew Link Email and Phone Number

Director of Infrastructure and Operations @ University of Puget Sound
Kingston, WA, US
Matthew Link's Location
Kingston, Washington, United States, United States
Matthew Link's Contact Details

Matthew Link personal email

Matthew Link phone numbers

About Matthew Link

Collaborative, entrepreneurial, creative technology leader skilled at building effective, efficient solutions and diverse, customer-focused solution-driven technology teams. Extensive experience in service strategy, design, transition, and operations. Demonstrated capability to build consensus in diverse user communities through leadership, communications, and interpersonal skills.

Matthew Link's Current Company Details
University of Puget Sound

University Of Puget Sound

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Director of Infrastructure and Operations
Kingston, WA, US
Matthew Link Work Experience Details
  • University Of Puget Sound
    Director Of Infrastructure And Operations
    University Of Puget Sound
    Kingston, Wa, Us
    View
  • University Of Puget Sound
    Director Of Infrastructure & Operations
    University Of Puget Sound Feb 2023 - Present
    Tacoma, Wa, Us
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  • University Of Puget Sound
    Interim Cio & Avp For Technology Services
    University Of Puget Sound Aug 2022 - Feb 2023
    Tacoma, Wa, Us
    Provide strategic leadership and tactical oversight for campus-wide technology. Participate in executive-level policy decisions. Develop strategies and manage budgets in pursuit of the university’s mission. Oversee and coordinate staff establishing expectations, goals, and timelines to meet departmental mission. Set policies and procedures for carrying out projects and assigned work.
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  • University Of Puget Sound
    Deputy Cio
    University Of Puget Sound May 2019 - Aug 2022
    Tacoma, Wa, Us
    Provide strategic leadership and tactical oversight for campus-wide technology. Participate in executive-level policy decisions. Develop strategies and manage budgets in pursuit of the university’s mission. Oversee and coordinate staff establishing expectations, goals, and timelines to meet departmental mission. Set policies and procedures for carrying out projects and assigned work.
    View
  • Ellucian
    Director, Technology Support Services
    Ellucian Aug 2013 - Apr 2019
    Reston, Va, Us
    Direct all activities of User Services including help desk, computer support, lab/classroom, media, and workstation engineering teams. Deliver end-to-end user support across all supported technological platforms for students, faculty, and staff. Manage unit-wide activities in support of university strategic goals.
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  • Ellucian
    Manager, User Services
    Ellucian Jan 2012 - Aug 2013
    Reston, Va, Us
    Provide day to day oversight of all activities of User Services area including management of ongoing projects and tasks. Staff and train technical specialists for desktop and mobile computing, network, training, computer lab, and campus one-card initiatives.
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  • University Of Central Missouri
    Director Of User Services
    University Of Central Missouri Jan 2007 - Jun 2011
    Warrensburg, Mo, Us
    Direct all activities of User Services department including help desk, desktop management, field services, software licensing, computer pool, training, and unit (dedicated) technician teams, consisting of four subordinate managers and 45 direct and indirect reporting FTE. Develop and administer departmental budget. Develop and maintain departmental and cross-departmental support procedures. Develop and ensure compliance with annual departmental goals in support of Information Services division and university-wide strategic plans.
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  • University Of Washington, Bothell
    Client Services Manager
    University Of Washington, Bothell Jan 2004 - Jan 2007
    Bothell, Wa, Us
    Direct all activities of Client Services unit including helpdesk, desktop support, software licensing, computer labs, and training functions. Provide project management for cross-unit team projects within the Information Systems department. Serve as liaison between IS and campus departments/faculty.
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  • Oklahoma State University
    Manager
    Oklahoma State University May 2001 - Dec 2003
    Stillwater, Ok, Us
    Coordinate activities of Client Services (CS) group and component teams. Develop new services and special projects to improve CS programs, services, and methods. Assist other CS teams with inter-group projects and activities. Develop and apply expertise in project management methods. Meet with other groups and departments to inform or advise regarding service and to resolve problems. Coordinate daily activities of help desk and id card services teams.
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  • Oklahoma State University
    Senior Analyst
    Oklahoma State University Oct 1995 - May 2001
    Stillwater, Ok, Us
    Responsible for hiring, training, and evaluation of help desk staff. Develop support procedures and annual help desk budget. Supervise maintenance of manual library, end-user documentation, and user accounts. Prepare periodic activity and status reports. Administer and provide training on customer support management system.
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  • Oklahoma State University
    Helpdesk Specialist
    Oklahoma State University May 1995 - Oct 1995
    Stillwater, Ok, Us
    Receive and resolve inbound customer requests. Assist first-level support team with research of complex customer issues. Assist customers with file backup and restore procedures.
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  • Oklahoma State University
    Operations Shift Coordinator
    Oklahoma State University Sep 1993 - May 1995
    Stillwater, Ok, Us
    Oversee daily activities of student employees. Insure timely completion of tape mount requests and print production operations. Monitor nightly job stream. Monitor host and server system performance; resolve or escalate identified issues as needed.
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  • Oklahoma State University
    Computer Operator
    Oklahoma State University Jun 1990 - Sep 1993
    Stillwater, Ok, Us
    Perform tape mount requests and print production operations in a timely manner. Monitor nightly job stream. Monitor host and server system performance; resolve or escalate identified issues as needed.
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Matthew Link Skills

Leadership Project Management Program Management Training Management Higher Education Technical Support Information Technology Help Desk Support Networking Troubleshooting Customer Service Public Speaking Strategic Planning Software Documentation Microsoft Office System Administration Technical Writing Business Process Staff Development Team Leadership Windows It Management Analysis Teaching Team Building Research Knowledge Management Change Management Business Analysis Social Media Security Budgets Vendor Management Visio Integration Active Directory Business Process Improvement Access Customer Support Recruiting Process Improvement Databases Computer Hardware Sharepoint E Learning Data Analysis Instructional Design Project Planning Windows 7

Matthew Link Education Details

  • Oklahoma State University
    Oklahoma State University
    History

Frequently Asked Questions about Matthew Link

What company does Matthew Link work for?

Matthew Link works for University Of Puget Sound

What is Matthew Link's role at the current company?

Matthew Link's current role is Director of Infrastructure and Operations.

What is Matthew Link's email address?

Matthew Link's email address is ma****@****ian.com

What is Matthew Link's direct phone number?

Matthew Link's direct phone number is (703) 968*****

What schools did Matthew Link attend?

Matthew Link attended Oklahoma State University.

What are some of Matthew Link's interests?

Matthew Link has interest in Motorcycle Riding, Rpgs, Boardgames, Hiking, Sailing, Roadtrips.

What skills is Matthew Link known for?

Matthew Link has skills like Leadership, Project Management, Program Management, Training, Management, Higher Education, Technical Support, Information Technology, Help Desk Support, Networking, Troubleshooting, Customer Service.

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