Matthew Littlejohn Email & Phone Number

Nashville, Tennessee, United States

Memphis, Tennessee, United States

• Led a team of 12 through corporate restructuring to optimize operational processes, drive business growth and improve overall customers satisfaction.
• Implemented performance enhancement strategies and designed a schedule for routine trainings
• Improved customer satisfaction rates by establishing formal processes for cultivating customer relationships, tracking service metrics, and delivering high quality service.
• Supported process improvement initiatives by prioritizing routine training focused on safety and efficiency.
• Improved tracking and management systems to forecast future orders to optimize inventory levels, and ensure the continuation and enhancement of services to customers.
• Collaborated with sales and marketing teams to develop strategies for increasing profits

Memphis, Tennessee, United States

Memphis, Tennessee, United States

• Successfully led a team of 10 full-time warehouse employees
• Streamlined dispatch processes and routine inventory tracking and management
• Increased efficiency and enhanced employee performance by regular performance and service metric analysis
• Innovated processes to ensure accuracy of shipments and inventory transactions, resulting in improved delivery metrics and overall customer satisfaction.
• Managed customer account activity including customer order fulfillment, customer backorders, product change requests, returns, and quality concerns.

Southaven, Mississippi, United States

• Managed team resources (15 full-time employees) to ensure efficient and effective warehouse processes and procedures
• Monitored and assessed customer needs to establish and maintain dynamic relationships and a high level of customer satisfaction.
• Collaborated with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets while maintaining positive vendor relationships.