Cxone Engineer - Digital Sme
Navixus (Formerly Eventus Solutions Group)
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Matthew Litton Email & Phone Number
CXone Engineer - Digital SME
at
Navixus (Formerly Eventus Solutions Group)
1 work email found
@ringcentral.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
CXone Engineer - Digital SME
Location
Jacksonville, North Carolina, United States
Company size
Who is Matthew Litton? Overview
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Quick answer
Matthew Litton is listed as CXone Engineer - Digital SME at Navixus (Formerly Eventus Solutions Group), a company with 4339 employees, based in Jacksonville, North Carolina, United States. AeroLeads shows a work email signal at ringcentral.com and a matched LinkedIn profile for Matthew Litton.
Matthew Litton previously worked as Professional Services Contact Center Engineer at Ringcentral and IT Technical Support Supervisor at Washington State Office Of The Attorney General. Matthew Litton holds Currently Enrolled, Business Administration And Management, General from University Of Phoenix.
Company email context
Email format at Navixus (Formerly Eventus Solutions Group)
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{first}.{last}@ringcentral.com
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Profile bio
About Matthew Litton
I love digging into customers problems and solving them through technology and by putting them with the right people. The IT industry is less and less about the technology and more about the relationships and how the technology interacts with people. I've worked in the IT industry for many years and walked many paths, but the path i'm most drawn to is one where I have an opportunity to build teams made of wildly different people, with myriad approaches and meld them into a cohesive collaborative team with strengths that lend themselves to a greater whole. I push buttons for the greater good.I continue to grow, learn, and adapt to the changing environment and audience.I am calm and rational in the face of adversity.I am a mentor and the guy in the trenches with you.I can do anything with the right documentation, and if that documentation doesn't exist. I'll write it.
Listed skills include Leadership, Team Building, Information Technology, Active Directory, and 45 others.
Current workplace
Matthew Litton's current company
Company context helps verify the profile and gives searchers a useful next step.
Navixus (Formerly Eventus Solutions Group)
5 roles
Matthew Litton work experience
A career timeline built from the work history available for this profile.
Professional Services Contact Center Engineer
CurrentRingCentral, Inc. is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses. As an Contact Center Engineer, I provide technical configuration for IVR specific to InContact Studio programming and consulting, I work with the customer to collaboratively design and develop an IVR solution fit for their.
Jan 2022 - Present
It Technical Support Supervisor
Jun 2020 - Dec 2021
Global It Service Desk Team Lead
- Transformational Leader. Blending empathy, technical expertise, and passion of helping individuals and teams come together for a common goal. I lead off every day with the question "How can we challenge the status quo.
- Efficiently managed incident and problem resolution over phone, email, remote support via RDP, TeamViewer, & Bomgar, for various business applications on a range of operating systems from Windows XP through Windows 10.
- Maintained the up-time and performance of end user computing at or above 98% with an average time-to-resolution 10% above of industry standard service levels.
- Led the global team in accurately documenting problems and resolutions in a timely manner in both in-house generated and Cherwell service management tools, maintaining appropriate documentation of standards and.
- Developed the Service Catalogue, end-user knowledge management and self-service as related to IT Service Delivery using Sharepoint and Cherwell ITSM platform.
- Consistently monitored Key Performance Indicators (KPI) using reports generated from Cisco Historical reporting as well as Cherwell ITSM ticketing system raw data to evaluate and course correct where needed to ensure.
Oct 2009 - Oct 2019
Technical Support Supervisor / Escalations Manager
Supervised employees who received calls from customers or potential customers. Responsible for the daily activity of call center policies and procedures. Ensured quotas for service volume, level and timeliness were met. Oversaw personnel actions and most day to day operations of the group.
Feb 2007 - 2009
Team & coworkers
Colleagues at Navixus (Formerly Eventus Solutions Group)
Other employees you can reach at ringcentral.com. View company contacts for 4339 employees →
JF
Joanne Fran Alfiler
Colleague at Navixus (Formerly Eventus Solutions Group)
Metro Manila, National Capital Region, Philippines, Philippines
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DI
Dmitry Iskrich
Colleague at Navixus (Formerly Eventus Solutions Group)
Valencia, Valencian Community, Spain, Spain
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CP
Cale Pozderac
Colleague at Navixus (Formerly Eventus Solutions Group)
Charlotte, North Carolina, United States, United States
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JB
Jhohan Banzon
Colleague at Navixus (Formerly Eventus Solutions Group)
Metro Manila, National Capital Region, Philippines, Philippines
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AK
Aaron Krzywicki
Colleague at Navixus (Formerly Eventus Solutions Group)
Milwaukee, Wisconsin, United States, United States
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YS
Yorgo Sepsakos
Colleague at Navixus (Formerly Eventus Solutions Group)
Greater Chicago Area, United States, United States
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DC
Diana Carlos
Colleague at Navixus (Formerly Eventus Solutions Group)
Philippines, Philippines
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VS
Vincent Silleza
Colleague at Navixus (Formerly Eventus Solutions Group)
Philippines, Philippines
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LM
Leo Ma
Colleague at Navixus (Formerly Eventus Solutions Group)
Xiamen, Fujian, China, China
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SB
Sascha Burden
Colleague at Navixus (Formerly Eventus Solutions Group)
Windsor, England, United Kingdom, United Kingdom
View →
Joanne Fran Alfiler
Colleague at Navixus (Formerly Eventus Solutions Group)
Metro Manila, National Capital Region, Philippines, Philippines
View →
DI
Dmitry Iskrich
Colleague at Navixus (Formerly Eventus Solutions Group)
Valencia, Valencian Community, Spain, Spain
View →
CP
Cale Pozderac
Colleague at Navixus (Formerly Eventus Solutions Group)
Charlotte, North Carolina, United States, United States
View →
JB
Jhohan Banzon
Colleague at Navixus (Formerly Eventus Solutions Group)
Metro Manila, National Capital Region, Philippines, Philippines
View →
AK
Aaron Krzywicki
Colleague at Navixus (Formerly Eventus Solutions Group)
Milwaukee, Wisconsin, United States, United States
View →
YS
Yorgo Sepsakos
Colleague at Navixus (Formerly Eventus Solutions Group)
Greater Chicago Area, United States, United States
View →
DC
Diana Carlos
Colleague at Navixus (Formerly Eventus Solutions Group)
Philippines, Philippines
View →
VS
Vincent Silleza
Colleague at Navixus (Formerly Eventus Solutions Group)
Philippines, Philippines
View →
LM
Leo Ma
Colleague at Navixus (Formerly Eventus Solutions Group)
Xiamen, Fujian, China, China
View →
SB
Sascha Burden
Colleague at Navixus (Formerly Eventus Solutions Group)
Windsor, England, United Kingdom, United Kingdom
View →
2 education records
Matthew Litton education
Currently Enrolled, Business Administration And Management, General
Humanities/ Communications / Computer Science
FAQ
Frequently asked questions about Matthew Litton
Quick answers generated from the profile data available on this page.
What company does Matthew Litton work for?
Matthew Litton works for Navixus (Formerly Eventus Solutions Group).
What is Matthew Litton's role at Navixus (Formerly Eventus Solutions Group)?
Matthew Litton is listed as CXone Engineer - Digital SME at Navixus (Formerly Eventus Solutions Group).
What is Matthew Litton's email address?
AeroLeads has found 1 work email signal at @ringcentral.com for Matthew Litton at Navixus (Formerly Eventus Solutions Group).
Where is Matthew Litton based?
Matthew Litton is based in Jacksonville, North Carolina, United States while working with Navixus (Formerly Eventus Solutions Group).
What companies has Matthew Litton worked for?
Matthew Litton has worked for Navixus (Formerly Eventus Solutions Group), Ringcentral, Washington State Office Of The Attorney General, Dyno Nobel, and R Systems.
Who are Matthew Litton's colleagues at Navixus (Formerly Eventus Solutions Group)?
Matthew Litton's colleagues at Navixus (Formerly Eventus Solutions Group) include Joanne Fran Alfiler, Dmitry Iskrich, Cale Pozderac, Jhohan Banzon, and Aaron Krzywicki.
How can I contact Matthew Litton?
You can use AeroLeads to view verified contact signals for Matthew Litton at Navixus (Formerly Eventus Solutions Group), including work email, phone, and LinkedIn data when available.
What schools did Matthew Litton attend?
Matthew Litton holds Currently Enrolled, Business Administration And Management, General from University Of Phoenix.
What skills is Matthew Litton known for?
Matthew Litton is listed with skills including Leadership, Team Building, Information Technology, Active Directory, Trouble Shooting, Itil, Training And Development, and Soft Skills.
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