Returns Customer Abuse Prevention

https://ucredit.me• Co-founded uCredit, a web service that assists in undergraduate degree planning and advising with hundreds of users. • Facilitated partnerships with other on-campus services and school administration.• Led user research initiative to approach app development from a customer-obsessed perspective.• Mentored 10-15 junior student developers and researchers to develop well-written, cost-efficient, and innovative solutions. • Led weekly scrum meetings, and scoped and delegated tasks for monthly sprints.• Implemented frontend web app using React JS, Redux, Typescript, and Tailwind • Developed backend server using Express JS, Node JS, and used MongoDB as a database.

https://jhuacm.com

• Lead and facilitated fellow course assistants.• Diagnosed issues and guided students during office hours.

• Answered stack questions and moderated MERN stack lectures.• Diagnosed issues and guided students during office hours.

• Worked in the consumer org emerging markets returns customer experience (IN-RCX-TECH) team.• Designed and developed an internal tool used to assist development of Amazon product returns services.• Streamlined manual data discovery and validation process that would take hours per day into a single minute.• Used React and Typescript to build an intuitive and responsive UI.• Harnessed serverless AWS API Gateway and Lambda functions to build a cost-efficient cloud-based backend.• Set up AWS Virtual Private Cloud to connect to internal cloud-protected servers to authorize clients and fetch data• Implemented Spark SQL daily jobs to sanitize and transform data between relational data lake and team-owned datasets

• Migrated Amazon retail page return policy information from hardcoded configurations to database stored configurations, reducing downtime for updating product return policies from 2-10 days to within a single day.• Used a functional internal language Datapath to move and transform internal returns policies data.• Used Java for internal API revisions and modifications on the Amazon retail frontend, adapting to backend changes.

• Worked closely with all levels of management of a smart golf startup in a fast-paced Agile environment• Used Angular JS and Nativescript to develop an intuitive mobile app for customers.• Developed a corresponding online app in React JS• Implemented backend routing between MongoDB cluster and web app frontend with Express JS

Worked with other interns to plan a press release for a new Team Life product. Also planned and implemented a social media campaign to market AED/CPR training classes for branch locations, planned emails to marketing AEDs to other companies, and designed flyers marketing AED products for Team Life. Also attended a BLS course and got AED/CPR certified.

Performed image analysis and tracing during summers. Traced various oriented slices of primate brains. Also applied basic Matlab skills. Had some experience in handling and imaging mice. Research and presented a presentation on autism spectrum disorder(ASD).

Performed image analysis and tracing during summers. Worked with a group of interns to map areas of the brain in horizontal MRI slices. Researched and presented a presentation on PTSD. Had experience with lab work on imaging and handling mice. Also had experience on observing imaging of human patients and an elephant trunk sent from the NYC Zoo.

Performed image analysis and tracing during summers. Traced various oriented slices of primate brains. Also applied basic Matlab skills. Had some experience in handling and imaging mice. Research and presented a presentation on autism spectrum disorder(ASD).