Lead HR department; manage recruitment, selection, training, talent/performance management, and learning/development. Support current and future business needs and drive key business decisions through development and engagement of human capital. Create and monitor overall HR strategies, systems, and procedures to facilitate global HR operations. Support implementation of human resource information system (HRIS) by analyzing business processes, needs, and initial cost/benefits to determine applicable solutions. Maintain payroll and benefits program and conduct budget and financial analyses. Foster strong relationships with partners, building consensus across multiple organizational levels. Boosted productivity by streamlining and enhancing processes and implementing HR solutions. Instrumental in building and executing successful Human Capital Plan by analyzing and adopting HR trends across client business lines and measuring competitive and effective value of programs and practices against comparable markets. Promoted corporate values and shaped positive culture and working environment.

Lead payroll operations by analyzing, preparing, and inputting payroll data to meet stringent weekly processing deadlines. Provided employee and leader training on payroll systems, including timesheet management and online pay statement access. Proactively engage stakeholders to address timecard exceptions to ensure a timely and accurate execution of the payroll process. Perform regular audits of employee information to ensure data accuracy and integrity. Provide dedicated customer service to internal and external stakeholders through addressing inquiries related to pay, taxes, deductions, time off, and verifications of employment. Support Operations by administering production and employee performance data, diligently preparing routine receipt deposits, and administration of the employee loan program. Developed and maintained Standard Operations Procedures for payroll operations. Partnered with internal and external stakeholders to build and maintain a new payroll infrastructure in preparation for a new facility. Lead continued improvement and maintenance of existing payroll infrastructure to ensure compliance with and adherence to union CBA requirements

As a dedicated Life Insurance Sales Specialist, I’ve helped individuals and families secure their financial futures by offering tailored life insurance solutions. With a focus on understanding client needs, I guided them through complex options, ensuring they found the right coverage for their goals.Key strengths include: • Expertise in various life insurance products, from term to whole life policies • Strong interpersonal skills, building trust and long-lasting relationships with clients • Effective communication to simplify complex insurance terms and options for clients • A results-driven mindset, consistently meeting and exceeding sales targets • Ethical and compliant sales practices, ensuring clients are fully informedI am passionate about helping clients protect what matters most, ensuring they are prepared for life’s uncertainties with confidence and peace of mind.

Developed business management goals and objectives to promote organizational growth. Designed and implemented business plans and strategies to promote attainment of goals. Oversaw full life cycle recruitment including strategic sourcing, pre-screening, applicant testing, interviewing, negotiating offers, closing qualified candidates and on-boarding new employees. Organized and coordinated operations to ensure maximum productivity. Analyzed data on current state of operational performance, including internal and external benchmarks and baselines, costs, and customer requirements to shape operational strategy and to implement improvement opportunities. Ensured that all operational functions were performing at or above established standards and that all service, quality, and financial objectives were met on a consistent basis.• Established, improved, and implemented operational systems, processes and policies of the business including management reporting, analysis, information flow and management, business processes, quality control, and organizational planning.• Provided training to management and leadership to develop a strong talent acquisition and performance management program to improve company’s productivity and business lines by hiring and retaining exceptional employees.• Designed and improved service initiatives through collaboration with client-facing teams, and internal creative and media partners, leading to a 29% service increase Year over Year.

Trained at the highest volume location in Cincinnati, OH with high remarks on performance.Placed as store manager in the state of Kentucky’s highest volume location.Facilitated training and development sessions at three different units.

Oversaw retail opening operations of multi-units with combined annual sales of over $25M. Assisted stores in rolling out new store concepts and establishing business plans to increase performance and foster team development. Undertook recruitment and selection, ensuring proper staffing. Designed training manuals, onboarding programs, and workshops to enhance employee performance. Trained and developed corporate trainers, store management, and 200+ new associates per store. Developed employee recognition programs and managed manual payroll, new hire paperwork, and I-9 and local/federal/state W4 forms. ● Achieved fast progression in company; promoted to Retail Manager and then to Home Officer after seven months due to high level of personal performance and exceeding sales targets by $10K during first quarter and decreasing shrink by over 50% from previous year. ● Facilitated success of new stores by providing support four weeks prior to opening and four weeks to 15 months post-opening. ● Guaranteed successful store openings by serving as liaison between home office, store locations, and district/regional leadership and partnering with vendors for timely delivery and set up of equipment, fixtures, food, and retail products pre-opening. ● Recruited and selected over 200+ employees for restaurants and stores successfully. ● Coordinated travel arrangements of cooperate trainers and associates.

Coached chefs on proper portioning and procedures to ensure consistent gourmet Chinese cuisine. Lowered food cost by .5 percent in three months.Inspired my associates in living the Panda way through leadership, commitment, and integrity.Enforced policies and operations to existing stores to improve overall sales performance.

Planned, organized, directed, and coordinated restaurant employees and resources for efficient, well-prepared, and profitable service. Undertook hiring, training, developing, and scheduling personnel. Maintained standards of excellence throughout entire operation. Influenced team members’ behaviors by championing change and restaurant initiatives. Drove business results by utilizing systems to effectively control costs. Supervised operation of bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations.● Expedited training and development of new hires to improve sales and customer service and managed certification of employee trainers resulting in store becoming district’s dedicated training center.● Coached employees on effectively managing intoxicated and difficult customers and encouraged autonomy to refuse service and address escalated conflicts.● Delivered training to franchise owners on building positive company culture, allowing for better productivity, performance, and sales. ● Enabled employees to obtain Foodservice Sanitation Certification within 90 days and reduced liquor liability with proper staff training initiatives.

Increased subordinate’s capabilities enabling five vertical movements for the individuals within the company. Improved speed of service and financials in the store over the last two years of employment by 2 percent each yearWorked with Operations to develop menu items and operating standards for company’s Operations Manual.