Support Virtual Desktop Infrastructure (VDI) including hardware and software on all networks at the National Geospatial Intelligence Agency. • Investigation, analysis, correction, and testing of hardware and software• Use Director and Virtual apps for troubleshooting and problem diagnostics for VDI issues.• Provide VDI, home directory, and profile support services.• Build and configure new Citrix infrastructure

Support Virtual Desktop Infrastructure (VDI) including hardware and software on all networks at the National Geospatial Intelligence Agency. • Investigation, analysis, correction, and testing of hardware and software related to the IEC systems• Use Director and Virtual apps to troubleshoot and for problem diagnostics for VDI issues.• Provide VDI, home directory, and profile support services.

• Keep Government Duty Officers (GDO’s) and Senior Leadership abreast of any T related mission impact from first reports to service restoration.• Prepare the GDO’s who brief the NGA Leadership throughout the day, from first line supervisors to the Director of NGA.• Organize Service Restoration Teams (SRT’s) to troubleshoot and resolve complicated issues.• Provides managerial, operations, and support services to an infrastructure that operates on multiple networks, systems, applications, and servers while maintaining information assurance

Support production systems, (computers, printers, plotters, servers) including hardware and software on all networks at the National Geospatial Intelligence Agency. • Investigation, analysis, correction, and testing of hardware and software related to the IEC systems• Support of other production system programs, remote resolution, and non-production systems software and hardware support--including desktops, laptops, printers, scanners, and external drives• Perform daily system monitoring and maintenance, data backup and restoration, data processing utilities, shell scripting, batch processing, security log audits, and creation/deployment of workstation images• Monitor systems daily for optimum performance• Routinely perform system preventative and restorative maintenance• Support software applications like Socet Set, SocetGXP, RemoteView, ESRI ArcGIS, ERDAS Imagine• Provides first contact for technical support inquiries; provides ‘hands-on’ support for users requests for service; troubleshoots problems and develops solutions; makes repairs to equipment and arranges for other servicing needs• Upgrade 12 GPS workstations to Windows 10 and installed required software to comply with new security requirements

Set up and managed multiple communication systems to support a 48-person team conducting training in support of global operations while assigned to Little Creek, VA. •Set up and managed communication equipment; maintained 100% accountability and serviceability of all assigned equipment in excess of $1M •Trouble shot and corrected vehicle communication deficiencies, leading to the 100% success of training operations •Provided technical expertise for air asses that ensured clear line of sight communications between various air craft •Impacted the overall readiness of equipment and training requirements •Assisted in a 4-man team in the planning, implementation, and execution in the initial stand-up of a Joint Operations Center, consisting of 11 mission essential positions •Trained 16 tactical communicators in the creation of two different types of communication cables resulting in a more self-sufficient communications department •Manned and monitored high performance circuits for 100 combined hours

Operated and trouble shot communication systems and handled classified material.•Served as the Radio Transmission Operator and Joint Operations Center Chief as the communication relay between operational forces and the Commander while supporting 30 personnel•Implemented the maintenance and operation of $1.5M worth of equipment•Played a key role in 5 Naval Special training evolutions with zero communication downtime which was a direct impact on mission success•Dedicated 26 off-duty hours to identify major faults with system configurations•Rectified errors which fostered the seamless integration of a vital secondary network that enabled the ability to continue the operations in the event of a systems failure•Served as the communication relay between operations teams and senior leadership•Inventoried, setup and tested organization systems for a major support exercise•Enable technician to field communications systems critical in meeting team objectives