Matthew Luce Email & Phone Number

Austin, TX, US

Austin, Texas, United States

Supporting Google for Government Accounts.

Austin, Texas, United States

• Solved, published, and evangelized solutions to the most complex problems facing Enterprise, Education, and Public Sector Google Cloud and Google Workspace customers, delivering impact at a global scale. Provided.
• Led multiple Zero-Trust Workshops. Explained functionalities of Context Aware Access and BeyondCorp Enterprise, in the sense of Zero-trust security, and defined where it can be applied in the customers use case.
• Developed and designed several technical implementation portions of Technical Design Documents; one of the first Zero-Trust engagements in the Google Public Sector.
• Actively participated in Department of Defense Google Workspace adoption and implementation.
• Closed 63.93% of my Google Workspace Customer Engineering opportunities.
• Closed $232.2k deal as lead CE.

• Lead a group of 5 Master's students through various projects at Wells Fargo.
• Conducted over 20 empathy interviews with internal employees in various departments to extract pain points, desires, and feelings towards the current and proposed cloud-based data delivery platforms.
• Identified and crafted personas to consolidate user empathy maps, then created connected current and future user journey maps. Outcomes were then presented to upper management and developers.
• Designed, modeled, and tested several time-series ML models based on ARIMA and LSTM to forecast capacity usage on data clusters across different Wells Fargo data platforms. Presented findings to a team of ML engineers.

Chicago, IL

• Serve headquarters and factory end-users and provide infrastructure technical support.
• Collaborate with Network and Infrastructure team to meet company goals and deadlines across Cisco Networking components, both in person and virtually.
• Produce and distribute video PSAs for Senior leadership with a reach of 10,000+ employees, world-wide
• Experienced in Active Directory, Office 365 Administration, server patching, CMS, hardware/software/OS deployment, PC imaging, Cisco Networking, end-user support, and more.

Lexington, Kentucky, United States

• Supervised a team of 6 directors including Graphic Design, Photography, PR, IT, and social media
• Worked with several university units to coordinate safe events in the COVID-19 era.
• Created new ways for participants to engage in events that significantly increased our online engagement.

Lexington, Kentucky Area

• Created and managed a new website using WordPress and GoDaddy, emphasizing accessibility, SEO, and ease-of-use
• Operated and upgraded G-Suite platform for 20+ users
• Adapted existing tech and introduced new tech to meet the needs of the board in the COVID-19 era.

Lexington, Kentucky Area

• Managed all social media platforms with a combined 10,000 followers and ran analytics-based ad campaigns.
• Ran social media promotions for > 100 events for events with up to 3000 attendees.
• Introduced text message advertising which created a direct connection to nearly 1000 students' phones.

Lexington, Kentucky Area

• Engaged with residents, provided support to achieve community-minded, resource-driven success and wellness
• Oversaw staff scheduling and 24/7 desk operations
• Gained experience in crisis, emergency, incident, and conflict management
• Completed on-call duties with a strong knowledge of policy and procedure

Master Of Science - Ms, Information Technology And Management

Activities and Societies: Master of Science Programs AmbassadorGPA: 3.88/4 Coursework Included: Design Methods, Advanced Programming & App.

Bachelor Of Business Administration - Bba, Marketing, Information Communications Technologies

Activities and Societies: National Society of Collegiate Scholars, Student Activities Board, Office of Residence Life, Pi Kappa Alpha.

Education record