First Ever Military themed and Veteran Entertainment ConventionMission:Bring Military Veteran Celebrities to Fans through ConventionsCelebrate the achievements of Military Veterans in MediaIntroduce Fans to a variety of Military Veterans in Media and ArtsPromote Military Veteran Businesses & CharitiesProvide a fun and inclusive environment for all fansMatt.Lynch@veteran-mania.comVeteran-Mania.com

Developed and executing the strategy that ensures the Service Business Unit LPT NAM has the necessary parts to satisfy internal and external customer demand. Created performance KPI’s and reporting on departmental performance, improving Revenue and Order Intake by over 32% and Gross Margin by over 8.5%. Ensuring the parts operation remains competitive in the marketplace and attractive to existing and future customers; this includes inventory planning, pricing, order management processing and interfacing with procurement, logistics and warehouse to achieve and maintain timely customer satisfaction. Providing direction, leadership and guidance to staff and monitor efficiency, knowledge, and skill sets. Providing training, coaching, feedback, and appraisal, as necessary. Created inventory and customer service strategies to meet budget and resource limitations while maintain business plan defined satisfaction and service levels. Developed and implemented department policies, procedures, and standards to improve department performance and customer satisfaction. Overseeing departmental grow, including the establishment of the Business Support Division, supporting the entire Aftermarket Business Unit.Align strategies with CoCs (Centers of Competence) to ensure efficient order processing and effective refreshment of stocked spare parts. Monitoring changing demand for parts and create plans to address the change. Managing the evaluation, analysis, and remediation processes for all operational costs associated with the department and provide upper management with the recommended departmental budget. Providing monthly and ongoing analysis of cost, GP to budget; develop and deploy action plans to recover from any significant variances.

Manage multiple teams and resolve escalated customer issues. Created customer needs and success focus. Driving high customer satisfaction and helping alleviate aftermarket service needs. Lead cross-functionally with other departments to drive customer success. Exceed client deliverable and develop strong relationships, internally and externally. Create alignment and visibility around shared success definitions with customers and provide transparency to track their success, maximizing customer retention and increasing customer satisfaction. Committed to doing whatever possible to help team perform well and grow professionally.Provide leadership to 7 Technical Customer Support Technicians and product training teams and maintain a high degree of customer satisfaction for over 10,000 customer support calls per year. Developed, implemented and maintain a comprehensive training program for internal technical support technicians, field service personnel, customers and end users. Serves as the liaison between STULZ Technical Support and customers, support contractors and sales representatives. Expert in the Product Support Processes, recognize operational deficiencies and make recommendations for improvement. Work with STULZ stakeholders and partners to quickly identify Customer Satisfaction deficiencies and escalate them to Quality Management and bring to acceptable resolution. Established KPI for Total Time to Resolution (TTR) per call, improving resolution time 19.4% increasing customer satisfaction and technical growth within the department. Collaborate with the STULZ Sales and Field Service teams to ensure STULZ maintains qualified 3rd party service technicians (PSNs) to support our current and future customer base.

Responsible for coaching, supervising and training skilled craftspeople, apprentices and laborers in the repair and maintenance activities of their assigned shift and area. Provides day-to-day direction, supervision and coaching to the team to meet site objectives and goals. Monitors progress and directs activities. Responsible for the productivity of personnel in regards to timeliness in diagnosing and completing necessary maintenance and repairs. Ensures a well-functioning preventative maintenance program. Reviews site performance measures and key results and take appropriate actions. Maintains good labor relations, morale and discipline in shop; Initiates corrective actions when required. Ensures personnel follow all GMP and safety policies. Works with accountability group(s) to accomplish Key Results and 5S strategy. Reads and interprets blueprints, sketches, schematic drawings, and manufacturer’s instructions. Determines materials and supplies needed to accomplish maintenance and repair. Instructs other personnel in the proper performance of their duties as may be required. SAP experience and supervision experience in a unionized environment.

Led 35 tradesmen in two work centers performing maintenance on command-wide communications systems at a major Naval unit that delivers and defends responsive, resilient and secure computer and telecom systems globally. Generally oversaw and ensured operational integrity of all communication systems to support multiple Fleets and 17 global sites. Monitored and supported 3500 circuits for 120 Navy Fleet and Joint Force units. Planned and coordinated the completion of thousands of weekly PM requirements resulting in a 98% accomplishment rate. Executed the rollout of diverse equipment revisions and passed hundreds of Maintenance and Material Management (3M) spot checks resulting in the command’s successful passing of a critical 3M inspection. Restructured department training program, securing 179 team qualifications and 100% maintenance of a complex COMM suite. Handpicked to travel to Naval Computer and Telecommunication Station Sicily, NCTS Naples, NCTAMS Rota and NCTAMS Souda Bay to conduct 3M Training and Site Assistance Visits. Evaluated, graded, formally trained and supported their 3M programs, increasing each programs accomplishment rate by 30%, facilitating successful cyclical 3M inspections. Planned and coordinated over 1500 hours of manpower coverage during 178 Stations Electronics Readiness Team (SERT) equipment checks. Fulfilled additional responsibilities as Command Enlisted Watchbill Coordinator as such, provided continuous training and mentorship of 106 personnel, tracked and maintained watch-standing manning and qualifications for an entire duty section. Led 25 personnel providing worldwide directory assistance to 20,000+ customers calling from military bases and shipboard desk operators. Connected, maintained and disconnected landlines for 40+ vessels, achieving 100% connection reliability. Fulfilled additional responsibilities as Safety Program Administrator and Facilities Manager.

Served as a senior electronics technician and department liaison for a specialized unit that manned, trained, equipped and deployed Naval Special Warfare Combatant Craft for operations abroad. Directly responsible for the inventory, testing, maintenance and repair of 11-Meter RIB craft C4I/SR equipment valued in excess of $2.5 million. Trained Kenyan Special Forces detachments in means of communications, tactical operations, preventive and corrective maintenance of communication equipment while in combat and hazardous areas. Programmed, maintained and troubleshot PRC-117G, PRC-177F, PSC-5, PRC-150, PRC-152, PRC-148 portable radios. Troubleshot and repaired RADAR/GPS navigation systems, tactical radio systems, marine band radios, and VHF circuits. Tested and repaired 10 Furuno RADARs, three RADAR domes, eight RADAR displays, eight UHF antennas, seven SATCOM antennas, five GPS displays, three VHF antenna bases, two MARBAND antennas, two MCS and 12 FFCS. As 3M Work Center Supervisor, completed two quarterly force revisions and maintained 100% RAR for both quarters. Served as a Liaison between Unit Leaders, Partner Nation Leaders, and State Department Leaders in order to bring a robust and concise training plan in support of DOS' Country Action Plans and forces abroad. Worked alongside many key position leaders in order to conceptualize, plan, and execute training plans for our partnered East African Nations.

Served three years in the Combat Systems Department of a Nimitz Class aircraft carrier as second in charge of the overhaul, installation and testing of 125 equipment suites supporting Combat Systems operations. Led 312 hours of formal training for personnel from outside of expertise on the functional operations of the Combat Systems department, as well as, 156 hours of training of other departments throughout the command. These efforts directly resulted in the strong working knowledge and qualification of 480 personnel in the functional operations of the entire command. Managed an inventory of 200 XTS 3500 series, 1,200 XTS 1500 series and 2,000 XTS 5000 series Motorola Handheld Radios. As the sole Motorola technician in a crew of over 5200 personnel, programmed all 3,400 radios. Maintained 16 SLR 5000 Series Repeaters and developed a preventive maintenance procedure of cleaning and inspecting each Repeater periodically to ensure 100% connectivity and allowing the ability to training and grow new technicians. Led 30 technicians through an extensive interior communications modernization project. Overhauled and tested 4000 sound powered phone circuits, 850 phone drops, diverse TV systems, and 900 MC announcing speakers well ahead of schedule. Restructured and streamlined an inadequate Command Calibration Program, delivering 100% accountability for 140 pieces of electrical/electronic (“E”) test equipment. Increased ship-wide calibration readiness from 74% to 95%. Served initial two years as Supervisor of a 25-man preventive maintenance division for all shipboard interior and exterior communications systems. Vital in the removal of 8 miles of surplus cabling during the removal of the J-dial telephone system and the refurbishment of 89 flight deck announcing speakers. Led the installation of the sea valve and pitsword and ensured 200 audio amplifiers and speakers were refurbished, delivering a cost avoidance of $218 thousand.

Stationed at a logistical support facility for U.S. forces forward deployed to the Indian Ocean and Arabian Gulf regions. Led 10 Performance Assessment Representatives in the daily training and execution of contractor performance monitoring for all airfield ground electronics maintenance and upgrades. Ensured the $1.1M portion of the Navy’s largest Base Operating Support Contract was properly executed. Also ensured the timely and accurate submission of all contract assessment reports for Airfield Facilities, Ground Electronics and Fire & Emergency Services.

Managed a $6.5M quarterly budget with 100% accuracy and accountability. Tracked and inventoried over 700K repair parts. Oversaw the shipping and receiving of an average 125 stock items per day.

Managed a $6.5M quarterly budget with 100% accuracy and accountability. Tracked and inventoried over 700K repair parts. Oversaw the shipping and receiving of an average 125 stock items per day.