Matthew Lo Email & Phone Number

Allentown, PA, US

Pittsburgh, Pennsylvania, US

• Supported application platform that PNC developers used to push changes from lower developer environments to production environments
• Led Business Continuity Events to simulate a disaster and failover application platform from one datacenter to another
• Performed initiative planning for patches, server upgrades, and application improvements
• Point of contact for issues revolving around my assigned application platform

Pittsburgh, Pennsylvania, US

• Contract to hire position (Hired June 21, 2022)
• Monitored, maintained, and supported systems and software to ensure stability and compliance to technology standards.
• Performed maintenance, including installation of patches and upgrades.
• Incident detection, resolution, and/or escalation.
• Participated in root cause analysis and correction resulting in prevention of future incidents.
• Monitored system availability, performance, and capacity against baseline metrics; reported trends.

Allentown, Pennsylvania, US

• Successfully monitored and maintained sensitive materials as well as developed methods for analyzing and manipulating data to identify malicious patterns, and developed documentation for specific security procedures.
• Developed an efficient method to acquire export compliance data for over a thousand entries, saving the company at least $250,000 per violation.
• Collaborated with the IT security team to keep risk assessment tools updated for other departments to utilize.
• Organized blocked URL’s to save search time and evaluated the efficiency of monitoring/blocking tools for cost cutting measures.
• Partnered with the new IT security member to get them acquainted with specific tools, and provided details to help him begin automating certain tasks.
• Collaborated with several individuals and explored various aspects of the business to acquire and process restricted data, generate reports, and update them for current use.

Irvine, CA, US

• Provided capable assistance to the Technical Support Supervisor with client ticket resolution and closely examined Customer Relationship Management (CRM) data to determine ticket status, formulate plans, and resolve.
• Managed aging tickets (resolving 83.5%) with unassociated/unassigned issues to research and escalated resolution.
• Partnered with Technical Support staff and leadership to understand complex situations including resolution steps.
• Interacted with Quality Engineers and Quality Assurance to track inbound technical root cause data.

Cybersecurity And Information Assurance

Computer Science, Computer Science