• Supported application platform that PNC developers used to push changes from lower developer environments to production environments• Led Business Continuity Events to simulate a disaster and failover application platform from one datacenter to another• Performed initiative planning for patches, server upgrades, and application improvements• Point of contact for issues revolving around my assigned application platform

• Contract to hire position (Hired June 21, 2022)• Monitored, maintained, and supported systems and software to ensure stability and compliance to technology standards.• Performed maintenance, including installation of patches and upgrades.• Incident detection, resolution, and/or escalation.• Participated in root cause analysis and correction resulting in prevention of future incidents.• Monitored system availability, performance, and capacity against baseline metrics; reported trends.• Developed in depth knowledge of supported systems and applications.• Performed application governance, such as required attestations, continuity testing, impact analysis• Responded to audit/regulatory inquiries and compliance with technology standards.

• Successfully monitored and maintained sensitive materials as well as developed methods for analyzing and manipulating data to identify malicious patterns, and developed documentation for specific security procedures.• Developed an efficient method to acquire export compliance data for over a thousand entries, saving the company at least $250,000 per violation.• Collaborated with the IT security team to keep risk assessment tools updated for other departments to utilize.• Organized blocked URL’s to save search time and evaluated the efficiency of monitoring/blocking tools for cost cutting measures.• Partnered with the new IT security member to get them acquainted with specific tools, and provided details to help him begin automating certain tasks.• Collaborated with several individuals and explored various aspects of the business to acquire and process restricted data, generate reports, and update them for current use.

• Provided capable assistance to the Technical Support Supervisor with client ticket resolution and closely examined Customer Relationship Management (CRM) data to determine ticket status, formulate plans, and resolve issues.• Managed aging tickets (resolving 83.5%) with unassociated/unassigned issues to research and escalated resolution.• Partnered with Technical Support staff and leadership to understand complex situations including resolution steps.• Interacted with Quality Engineers and Quality Assurance to track inbound technical root cause data.