Matthew Macaluso Email & Phone Number

Tolleson, Arizona, United States

At BAM Financial Solutions, we believe that everyone deserves access to the financial resources they need to thrive, regardless of their credit history. As a leading provider of sub-prime lending solutions, our mission is to bridge the gap for individuals who face challenges accessing traditional credit.Risk-Based Pricing: Our approach to lending is grounded in risk-based pricing, allowing us to balance the needs of our clients with prudent financial practices. By adjusting interest rates according to risk, we ensure that our clients receive fair and transparent terms.Credit Building Opportunities: We are dedicated to helping our clients build or rebuild their credit. Through responsible lending and tailored support, we provide the tools and resources necessary for our clients to improve their financial standing and achieve long-term stability.Customer-Centric Approach: Our clients are at the heart of everything we do. Our experienced team is committed to delivering personalized service and guidance, helping clients navigate their financial journeys with confidence.

Scottsdale, Arizona, United States

Insperity, a trusted advisor to America’s best businesses for more than 35 years, provides an array of human resources and business solutions designed to help improve business performance. Serving more than 100,000 businesses representing over 2 million employees, Insperity’s mission is to help businesses succeed so communities prosper. We provide a wide range of solutions, enabling business owners to be more systematic and strategic about the role people play in the success of a company. Whether you have 5 employees or 5,000, Insperity’s business solutions are tailored to helping you run your business more efficiently.

Greater Phoenix Area

Identify and assess market trends, competitive landscape, and client needs in the small and medium-sized enterprise (SME) segment to develop innovative solutions and strategies for U.S. markets as well as foreign markets.Analyze FX market trends, along with the clients needs, to identify potential business opportunities and co-create solutions such as forward contracts.Grew a portfolio of 200-250 clients from just under $60m in revenue to over $80m for a 33% increase YoY.100% saturation in helping migrate the remaining legacy clients from FX Classic to Global Pay.Collaborate with cross-functional teams to develop, grow and support clients.Develop and implement strategies to improve customer acquisition and retention for small and medium-sized enterprises (SMEs) in the U.S. specialty market.

Greater Phoenix Area

Develop and implement strategies to increase client engagement, usage and loyalty across OPEN products.Identify customer pain points and develop innovative co-created solutions to address any cases of vendor non-acceptance.Educate and grow OPEN card members through outbound, dialogic treatment, in order to inspire spend and increase loyalty among them.Treated these card members that had been “triggered” as either a grower or a decliner, at key moments in time, to drive growth and provide an unparalleled client experience.Worked closely with our Risk and Underwriting teams in order to optimize and allow for this growth in a responsible way.Identify key trends and market opportunities to drive growth and increase market share for OPEN products.

Arizona

• Performed initial client assessment and analysis to begin research process.• Worked directly with agencies to license our Clarity tech.• Initiated two key partnerships which resulted in 54% revenue growth.• Supported Chief Executive Officer with daily operational functions.• Prospected new customers by phone and email.• Attended weekly meetings with the VP of Sales to discuss strategies.• Promptly resolved all customer requests, questions and complaints.• Developed quarterly and annual sales department budgets.• Built relationships with new and existing customers to establish long-term business growth.

Tempe, Az

• Pursued a minimum of 400 new leads each month.• Articulated and demonstrated product concepts and offerings to clients in terms that were easily understandable.• Asked appropriate questions to identify prospects' needs and pinpoint the solutions that would be the best fit.• Drove new business development through qualifying leads, building relationships and strategic sales.• Built and cultivated a healthy pipeline of customers that was interested in partnering with the company. • Stayed up to date on changing industry and product standards and trends related to lead generation in the Home Design and Repair vertical.

Arizona

• Prospected new customers by phone and email.• Attended weekly meetings with the VP of Sales to discuss strategies.• Developed a comprehensive training program for new sales associates.• Promptly resolved all customer requests, questions and complaints.• Developed quarterly and annual sales department budgets.• Built relationships with new and existing customers to establish long-term business growth.

Scottsdale, Az

• Delivered great customer experiences while providing technical support via Phone and Chat.• Offered additional products and services that helped our customers reach their goals.• Used a timely & professional approach to respond to chat & email tickets, as well as phone calls.• Delivered value to the company through customer conversion, retention, and cross selling of our products.• Remained focused in a fast-paced environment, helping as many customers as possible each day.

Scottsdale, Az

• Delivered great customer experiences while providing technical support via Phone and Chat.• Offered additional products and services that helped our customers reach their goals.• Used a timely & professional approach to respond to chat & email tickets, as well as phone calls.• Delivered value to the company through customer conversion, retention, and cross selling of our products.• Remained focused in a fast-paced environment, helping as many customers as possible each day.

Tempe, Az / Gilbert, Az

• Responsible for delivering on KPIs for a team of anywhere from 15-30 C3 Sales and Support Agents.• Able to understand metrics in a fast-paced call center environment, and positivity affect them via coaching. Some of those metrics include AHT, AOS, Conversion, Total Revenue, and Utilization.• Number 1 ranked (out of 73) Supervisor for the months of November and December, 2015.• Proven results in driving underperforming teams to the next level.• Conducted weekly one-on-ones to review activity and performance.• Prepared and lead team meetings, ongoing trainings, and initial training.• Actively coached and counseled my team(s) of Inbound C3 Sales and Support Agents.• Listened in on and participated in calls and provided post call coaching.• Assisted with/handled escalated customer support issues.

Tempe, Az

Tempe, Az / Scottsdale, Az

• Helped facilitate the idea of a specialized team for our two most confusing, but profitable products.• Helped to create and assisted on the presentation to upper management which was instantly green lit.• Was one of the original 14 representatives chosen to start the team in a single one of our centers. This team later became its own department, growing from the original 14 to over 150 representatives, in all 4 of our building across two states.• Held a streak of 29 consecutive months as the top grossing sales representative.• Averaged between $300k and $500k per year.• Was tasked with creating a "white glove" team to smoothly transition our most active users with Blackberries from Hosted Exchange 2007/2010 to Office 365. This was a great introduction to product management for me. I also assisted with migrating our IMAP users to Office 365, as well.

Tempe, Az

Paradise Valley, Az

• Established and maintained relationships with CEOs, CFOs, Finance VPs and other senior leaders in Arizona and Nevada.• Leveraged industry expertise to create a one stop solution for new and existing clients. This included outsourcing products and software that we did not directly carry.• Prepared proposals, negotiated pricing and other terms, closed deals and led account growth to consistent gains year over year.• Youngest person in company history to hold this position.• Inducted into the CompUSA Million Dollar Club 2 out of 3 years.

Paradise Valley, Az

Paradise Valley, Az

Paradise Valley, Az

Paradise Valley, Az

Bachelor'S Studies, General Studies

Bachelor'S Studies, System, Networking, And Lan/Wan Management/Manager

12

General studies.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance