Matthew Madamba Email & Phone Number

Chicago, Illinois, United States

• Provided technical support and gave best practice recommendations for a large nation-wide healthcare organization, supporting the organization through a major software upgrade
• Worked as an analyst and as the primary testing liaison with third-party lab systems for multiple large healthcare systems rolling-out the Epic laboratory information system (LIS) to new hospitals

Madison, Wisconsin Area

• Assisted with LIS maintenance issues for two large (10+ hospital) healthcare organizationso Lead weekly meetings to prioritize tasks for projects and track ongoing issue resolution, set up ad-hoc calls to address.
• Supported the implementation of Epic’s LIS at 8 new hospitals over the course of a yearo Collaborated with hospital IT staff to troubleshoot technical issues to ensure a successful installation
• Served as Service Coaching Coordinator for Epic’s LIS teamo Led monthly meetings to track progress of new hires on their customer service goals and personally coached 6 new hires on Epic’s customer service standards

Madison, Wisconsin

Help advise incoming students with picking classes for their first semester at UW-Madison. More specifically, in an administration role. Splits incoming orientation students into smaller groups, assign students to specific courses, and assist professional advisors with retrieving advising modules

Rathskeller

Prepared food and took orders from customers. Worked mostly under student supervision with other team members to optimize the work process.

Plainfield, IL

Worked independently to organize storage space when receiving new products

University Of Wisconsin-Madison

Worked with fellow students to optimize work time while energetically accommodating customers' requests

Plainfield, IL

Worked independently to organize storage space when receiving new products

Bs, Chemical Engineering

Education record