Matthew Marks Email & Phone Number

Chapel Hill, Nc, Us

New York, Ny, Us

Review and Rate AI chatbot responses for various qualities Validate data annotation and re-annotate data as needed to ensure quality and accuracyGenerate unique and effective prompts across a variety of use cases in order to train a variety of Generative AI modelsFollow detailed annotation guidelines that vary by project and client

Kirkland, Washington, Us

● Implement and manage security measures within the remote Office 365 environment, focusing on identity and access management, data loss prevention, and threat detection● Configure and maintain user accounts, permissions, and access policies to enable secure and efficient remote collaboration● Create and distribute security policies and security awareness trainings for the organization to improve overall security posture● Assist with risk assessments, compliance, and audit preparation

Ahmedabad, Gujarat, In

IBM SkillsBuild + CSRBOX Micro-Internship 2024*Conducted and presented research on emerging trends within Generative AI *Utilized emerging prompt engineering strategies to leverage Generative AI for various tasks and project goals

*Optimized file storage of customer and artist data using Google Drive*Maintained database by entering new and updated customer and account information using Microsoft Excel*Prepared source data for computer entry by compiling and sorting information*Performed basic troubleshooting tasks and system updates for shop computers and file storage

Denver, Co, Us

•Monitor, maintain and report schedule adherence for 300+ core and contingent employees using adherence software (Genesys Cloud, Alvaria/Aspect)•Track attendance and communicate with leadership as needed, making callouts as appropriate for adherence outliers•Create and analyze employee adherence reports, monitoring real-time and intra-day performance and completion of appropriate scheduling adjustments•Identified independent recommendations for improvements to organizational efficiency•Create, manage, and maintain multiple process documents

Thessaloniki, Thermi, Gr

*Created and configured a mini honeynet within Microsoft Azure to analyze and map live malicious traffic*Monitored and triaged security alerts within Microsoft Sentinel*Secured vulnerable virtual machines within Azure using various security controls*Conducted research on latest cybersecurity trends, threats, mitigation strategies

Denver, Co, Us

•Monitored, maintained and reported schedule adherence for 300+ core and contingent employees using adherence software (Genesys, Alvaria/Aspect)•Tracked attendance and communicated with leadership as needed using Zoom and Sheets•Communicated and interacted with both leadership and call center agents•Analyzed employee adherence reports, monitoring real-time and intra-day performance and completion of appropriate scheduling adjustments•Identified independent recommendations for improvements•Created, managed, and maintained multiple process documents

*Developed personalized exercise programming for multiple populations with various fitness goals*Led clients through individual virtual training sessions, ensuring proper form and safety*Provided clients with proper exercise instruction, nutrition guidance, and goal-setting

*Provided excellent patron service in serving concessions before and during performances*Assisted with seating and ticketing before and during performances*Ensured the safety of all patrons and guests before, during, and after performances by performing safety & cleanliness checks of the theatre*Prepared and maintained facilities inside and outside the theatre *Provided Assisted Listening Devices to patrons and recorded feedback *Provided customer service to audience members during performances *Assisted other departments of PlayMakers as necessary for Opening Nights and other special events *Worked with a team to ensure performances ran smoothly

Hampton, New Hampshire, Us

*Communicated effectively with members both in person and via telephone, including: tours of the facility, explaining membership policies and agreements, and addressing customer service and billing concerns. *Handled routine merchandise sales with POS system*Cleaned the facility daily and worked with a team to address the needs of the gym and its members. *Built long-term, loyal customer relations by providing excellent customer service.

*Organized and filed student papers and documents. *Entered data such as attendance, participation, and group assignments into an online database as well as a personal computer of professor. *Kept records pertaining to the costume shop within the Theatre Department, such as costume checkout lists and order verifications.

Bachelor'S Degree, Religious Studies

The Ethics Of Ai-Course, Artificial Intelligence

Intro Course, Rmf For Systems And Organizations Introductory Course

Cyber Security Analyst Course

Grc Analyst Masterclass

Information Technology Course

Bachelor'S Degree, Drama And Christian Ministry