Matthew Marucci Email & Phone Number

Supported 8 Clients at one time Create Weekly and Monthly Reports on Client Tickets Whitelist and Blacklist emails and domains within Mimecast Admin Console MDM management with Mass360 O365 Admin console for license management Creating and Disabling accounts in Active Directory Using Powershell for daily account and permission changes DL and Shared Mailbox.

Plymouth Meeting

Answering phone, First call resolution Remote connect to user’s computer Thorough troubleshooting and ticket documenting using Service-Now ticketing system Software installation and Removal Virus scans with Sophos, Kaspersky, and Malwarebytes Image and ship computers Batch scripting and VBA Excel Travel to client location and events for support sFTP user.

Fort Washington, PA

Setting up credentials for new hires in Active Directory and proprietary software Troubleshoot and resolve first and second level in house technical issuesImaging, maintaining, and deploying thin clientsInstalling software and replace faulty hardwareSetting up new sites with needed hardware and services remotelyCreate new operating system image as.

Identify problems that the end user is havingTroubleshoot technical problemsNotify third party vendors if issues are happening with their servicesSetup incoming and outgoing feeds for customer’s inventorySetup new users for inventory softwareWork with tickets in a timely manner

Hatboro, PA

Setting up credentials for new hires in Active Directory and proprietary software Troubleshoot and resolve first and second level in house technical issuesImaging, maintaining, and deploying thin clientsInstalling software and replace faulty hardwareSetting up new sites with needed hardware and services remotelyCreate new operating system image as.

Horsham, PA

Resolve incoming calls on first passTroubleshoot technical problems to discover root causeEscalate issues to second level support when requiredDispatched agents for home support when required

Springfield, PA

Worked as a teller to process customer moneyAssisted in closing bank at end of day and finalizing all open pending items.Assist customers with transactions and supplied information where necessary

Clifton Heights, PA

Help customers with questions about the storeWorked in the Deli food productsCleaned and organize store when requiredWorked as cashier and processed transactions.

Resolve incoming calls on first passTroubleshoot technical problems to discover root causeEscalate issues to second level support when requiredDispatched agents for home support when required

Associates Of Applied Science, Small Business Administration/Management

Network Engineering

Education record