We are an E-commerce based company selling flooring and flooring related products. Our goal is to revolutionize the flooring market through offering fast and efficient shipping on our platforms to your doorstep. Skip the store, streamline your flooring journey faster with us!

As a Command Center Associate at Floor & Decor, I play a critical role in ensuring smooth operations and customer satisfaction. My responsibilities include monitoring real-time store activities, providing operational support to stores across the country, and ensuring that issues are quickly identified and resolved. I work closely with store teams to enhance productivity, streamline processes, and deliver an exceptional customer experience. My role demands strong problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

-Provided exemplary customer service by efficiently managing golf carts and equipment for club members and guests, ensuring a seamless and enjoyable experience.-Demonstrated strong interpersonal skills by warmly welcoming club members and guests, offering assistance, and addressing their needs and inquiries.-Maintained the golf cart fleet in top condition, conducting regular inspections, cleaning, and performing minor maintenance tasks, contributing to a smooth golfing experience.

-Ran the Calwood Flooring Instagram account, curating engaging content, and growing the follower base by 40% over 4 months. Effectively utilized Instagram stories, posts, and hashtags to promote products and engage with customers, resulting in increased brand visibility and customer engagement.-Efficiently managed the loading and unloading of products, handling over 10,000 pounds of materials weekly. Operated forklifts and pallet jacks to ensure safe and timely product movement.-Demonstrated exceptional attention to detail while labeling and categorizing products, facilitating quick and accurate product retrieval.-Actively contributed to filing paperwork, and maintaining comprehensive records of incoming and outgoing shipments, invoices, and inventory levels.-Collaborated effectively with team members to fulfill customer orders promptly, providing exceptional service and ensuring customer satisfaction.

-Ensured a smooth and efficient moving process by coordinating tasks with team members, optimizing teamwork, and minimizing downtime during moves.-Communicated effectively with clients, addressing their specific requirements, answering questions, and providing reassurance during the moving process, resulting in high customer satisfaction.