For swim competitions, I function as the liaison between the facility and USA swimming meet officials, ensuring that the facility was properly prepared to host sporting events. I supervise the facility staff and meet staff to ensure all logistics and tasks are completed in a satisfactory manner. With all teams, coaches, and swimmers, I detail facility rules. If and when emergencies arise, I act promptly and follow all protocols.Key contributions / achievements:» Setup the Colorado Timing System for all contests.

» Ensure proper record keeping of learn-to-swim program» Create a facility EAP drill program for two on-campus recreation facilities» Assist in creation of weekly staff newsletters» Assist in facility operation as needed

I train swimmers as all skill levels, educating individuals on basic and advanced swimming techniques. For swimmers who are competing at the highest-levels, I lead skills development and practice sessions that enhance their abilities and influence their strategic approach to meets. Analyze swimmer performance and progress, and offer feedback and review proper mechanics to help swimmers maximize their potential. During competitions, motivate swimmers, supply instruction, and support Head Coach decisions. Additionally, I regularly communicate with swimmers’ families and discuss overall improvement and recommend external resources / programs that can contribute to the continued development and success of swimmers.Key contributions / achievements:» During the Covid-19 pandemic, was instrumental to new facility planning and preparation, which allows swimmers to continue training within a safe place.» Swimmers are between the ages of 12-18.» Remain up-to-date with new swimming and training practices.

I coordinate and collaborate with the Aquatics Manager to create and sustain a fun and safe swimming experience for all guests. I assess daily goals and share them with the staff. I observe workforce performance and ensure that their efforts align with the daily objectives. To maintain visitor and team member safety, I enforce rules and confirm that all associates understand and reinforce safety guidelines. Help to identify candidates that will be highly productive and contribute to the elevated levels of quality of service. On a daily basis, I interfaced with patrons and utilized superior customer service skills to drive customer retention.Key contributions / achievements:» Frequently serve as the facility’s Manager on Duty (MOD).» Creation of a Lifeguard II / Pool Operator Handbook.» Direct and mentor 180+ staff members.» Lead the Learn-to-swim and swim team prep programs.

Managed the in-servicing of 200 employees across 15 facilities. Facilitated lifeguard trainings for all personnel, as well as the public.