Seasoned professional with extensive experience in leading large-scale initiatives in healthcare IT, particularly in Medicaid (MMIS) modernization, my expertise spans various subsystems crucial for effective Medicaid Enterprise System (MES) operations.

As the Project Director for the Illinois Department of Healthcare and Family Services, I took direct responsibility for the planning, execution, and oversight of our modernization initiatives. My primary goal was to ensure that projects aligned strategically with the broader objectives of the state.In my role, I lead comprehensive project management activities, which included developing timelines, allocating resources, and formulating policies that had statewide impact.One of my key strengths is my ability to effectively manage stakeholder engagement. By fostering strong partnerships with clients, vendors, and cross-functional teams, I ensure that communication flows seamlessly and collaboration is always at the forefront of our efforts.Additionally, I take pride in spearheading team leadership efforts. From recruitment to training and professional development, I am committed to cultivating a high-performing project workforce that is equipped to tackle any challenge that comes our way.KEY ACCOMPLISHMENTS: • Successfully managed project delivery by mitigating risks and devising effective contingency plans to maintain project integrity.• Enhanced organizational performance by developing and implementing robust monitoring and evaluation processes.• Maintained compliance with both internal policies and external regulations by delivering regular progress reports to senior management.

During my tenure at CNSI, I had the privilege of leading functional team initiatives while also serving as a senior project member tasked with implementing a cloud-based Medicaid Management Information System (MMIS) solution.In this role, I played a pivotal role in maintaining meticulous project documentation and ensuring strict adherence to project timelines and deliverables. Acting as a liaison between technical teams and stakeholders, I leveraged my communication skills to translate complex project details into actionable insights, facilitating smoother collaboration and decision-making processes. KEY ACCOMPLISHMENTS: • Contributed to the development of project strategies in line with broader organizational goals.• Maintained and updated project requirements, ensuring comprehensive traceability and accountability throughout the project lifecycle.• Played a pivotal role in the implementation of cloud MMIS solution, contributing to the modernization of health services administration.• Ensured project alignment with state health policies and regulations, supporting the delivery of quality healthcare services.• Fostered a cohesive project environment by streamlining communication processes between state officials and project teams.• Facilitated collaboration and communication by conducting meetings with State and functional teams to ensure alignment of project requirements and traceability documentation.

Consultant to Anthem/AmerigroupSupport the LTSS implementation team for the Iowa Medicaid Health Link implementation.Managed and updated the project schedule, keeping the team on task and on target for meeting implementation deadlines.Facilitated multiple meetings and status update reporting to directors and other stakeholders.Under this role, I had the responsibility of overseeing every aspect of our projects, from the initial project charter to the final deliverables. With meticulous attention to detail and a commitment to adhering to timelines, I ensured that each phase of the project progressed smoothly and efficiently.Regular meetings were a cornerstone of our project management approach, allowing me to foster collaboration among team members and keep everyone aligned with our objectives. Providing comprehensive status reports to senior leadership and stakeholders kept everyone informed and ensured transparency throughout the project lifecycle.Additionally, I took on multiple functions within the project management process, including analyzing system requirements, recommending process improvements, and coordinating with cross-functional teams. These efforts were instrumental in enhancing project outcomes and delivering results that exceeded expectations.KEY ACCOMPLISHMENTS:• Streamlined project management processes, resulting in improved efficiency and communication across LTSS implementation team.• Contributed to transparent and accountable project environment by developing comprehensive project documentation.• Enhanced team coordination and stakeholder engagement by establishing consistent meeting cadence.• Implemented robust tracking mechanisms for project milestones, ensuring all deliverables met predefined quality standards.

At Cerner Corporation, I had the privilege of leading comprehensive training sessions for Cerner Millennium Solutions, covering key modules such as Powerchart, FirstNet, PharmNet, and PathNet. My audience ranged from end-users to super-users and trainers, allowing me to tailor the training to meet the diverse needs of each group effectively.As the primary point of contact for healthcare providers, I played a crucial role in addressing issues related to clinical documentation. This involved aiding in template creation, managing defect documentation, and overseeing the resolution process to ensure smooth and efficient operations.KEY ACCOMPLISHMENTS:• Enhanced user proficiency and system utilization by developing and refining training materials and methodologies.• Improved user engagement and system adoption across multiple departments by delivering tailored training programs.• Streamlined clinical documentation processes by assisting with template development, leading to an efficient patient data entry system.• Facilitated smoother workflows and enhanced patient care by playing a pivotal role in the transition to electronic health records.• Enhanced learning experience by incorporating interactive lab sessions to increase user competency and confidence.

I had the opportunity to play a key role in the facilitation of the statewide deployment of Missouri's Health Information Network. Through close collaboration with technical vendors and state agencies, I helped ensure the successful implementation of this crucial initiative, which aimed to improve healthcare accessibility and data exchange across the state.As part of this effort, I took on the responsibility of managing the Enterprise Master Patient Index, which served as the backbone for accurate patient data management across multiple clients. By resolving discrepancies and maintaining system integrity, I contributed to the reliability and efficiency of healthcare services statewide.KEY ACCOMPLISHMENTS:• Improved participant experience and supported for MHC applications by developing and implementing Call Center.ADDITIONAL EXPERIENCE:Consultant to MO Department of Family Services - Project Manager, Information Resource Group, Jefferson City, MO Operations Project Manager, Xerox Heritage LLC, Rx Delivery Services, Jefferson City, MOPharmacy Helpdesk, Wipro (Infocrossing), Missouri MMIS, Jefferson City, MO