As the General Manager at Shuttle Ruidoso LLC, I oversee all aspects of operations, fleet management, credentialing, and logistics for Non-Emergency Medical Transportation (NEMT) clients and private charters throughout New Mexico. Committed to serving underserved rural communities in southern New Mexico, I ensure that transportation needs are met with efficiency and reliability. Leading a dedicated team of over 60 drivers and 10 administrative personnel, I foster a culture of excellence within the organization.With extensive experience in logistics, scheduling, and billing, I am responsible for drafting and securing new and renewing contracts with brokers and clients. Managing drivers both locally and remotely, I ensure seamless operations and client satisfaction on a daily basis.Prior to my current role, I gained valuable experience in the hospitality and banking industries. As a server and bartender in a fine dining 4-star restaurant, I developed exceptional customer service skills and a strong work ethic, with a demonstrated history in the gambling and casinos industry. In banking, I am skilled in HELOC, business banking, personal banking, commercial lending, sales, credit analysis, and credit cards.An operations professional who attended New Mexico State University, I excel in process development and implementation, as well as software implementation. Passionate about delivering high-quality service and operational excellence, I leverage my diverse background to drive growth and efficiency in all endeavors.