Matthew Mccarthy Email & Phone Number

Boston, Ma, Us

Waltham, Ma, Us

Emphasis on Quote to Cash; with significant work in Salesforce CPQ requirements gathering, configuration and testing. Large projects include creating new processes in Salesforce for new product sales and support teams, launching usage based products in Salesforce CPQ and Billing packages.-Extensive work with usage based consumption models, working with product development and integration to design, build and implement high-performing usage based ordering and billing systems.

Co-owner of small, scratch bakery. Duties include everything from event setup, equipment purchases, to filing taxes.

Needham, Ma, Us

Project Manage and configure strategic Salesforce implementations for enterprise level customers. Emphasis on Lightning conversion, CPQ implementation, and highly customized data integration projects.Coordinate with internal Development, Integration and Data resources on all projects, design and coordinate build work.Handle all declarative build work, including CPQ Product setup, Price and Product Rules, Flows and other custom automations.

Burlington, Massachusetts, Us

Develop and implement Salesforce.com based solutions for Sales, Marketing and Customer Experience groups. Manage Salesforce Development and Sales Operations teams. Responsible for all Salesforce administration, SpringCM, Pardot and Salesforce CPQ administration.o Lead Salesforce Administrator, Developement and QA Teams.o Develop requirements for 20+ projects each sprint, prioritize projects with development team based on stakeholder’s wishes.o Fixed long recurring Pardot sync issues with Salesforce, eliminating duplicate leads and improving lead assignment.o Introduced concepts to the development team such as API creation and batch apex, develop internal skills to tackle more difficult Salesforce customizations.o Overhauled Salesforce training program, created documentation and release notes processes.o Automated 7 different NPS surveys based on Case and Opportunity stages.o Projects included: moving sales team to lightning, automating renewals via CPQ.o Brought Agile practices to the team, implemented Jira and Confluence.

Burlington, Massachusetts, Us

Waltham, Ma, Us

As a part of the development team, I work with direct and indirect Sales teams to assess needs and determine requirements, participate in solution design, test and implement Salesforce-based solutions.Administrator for Partner Community, LMS, Demand ToolsCurrent projects include: Pilots for Einstein for Sales and LiveMessage. Rolling out Salesforce Analytics.

Boston, Massachusetts, Us

Implemented a BI system for the entire company, including Sales, Marketing, Product and Operations. Reviewed and improved existing reporting, developed KPIs, implemented dashboard solutions. These solutions drove behavioral changes throughout the Inside Sales and Operations teams:Reduced time away from phones by sales and support teams by 10% in the first monthImproved Confirmation turnaround by 50%Recently completed Projects:Improved Operational processes; including automating QC, reducing resolution time for Customer Care issues, automating communication with vendors. Developed Sales Training programsLaunched an e-ticketing solution; reducing error, operational workload and improving customer satisfaction by issuing tickets and vouchers digitally.Moved entire company to Office 365, implemented a Sharepoint solution.

Boston, Massachusetts, Us

• Developed and implemented Salesforce.com based solutions; including testing and training plans.o Customized Salesforce objects and workflows to support new sales initiatives and strategies.o Developed complete project plan, requirements and training plan for custom forecasting and custom account management projects.• Worked with M&A team to incorporate new companies into PTC Sales Operations proceses and technologies

Newton, Massachusetts, Us

• My operations strategy reduced the expense of each panoramic image from $200 to $25 in 18 months by establishing standards and training for production teams, designing and implementing a Salesforce.com project management system, and developing improvements to our proprietary software with engineering via Agile/scrum.• Increased our network of trained photographers from 30 to 250 in 2 years, reduced photography errors from 10% to <1% by establishing a training system and monthly conference calls, and by developing online tools with engineering to submit and check images• Reduced AT&T Ad Solutions product turnaround time from 30 days to 18 days in 2010 through improving photography network and production processes, allowing EveryScape to renegotiate SLAs and improve their profits on each unit sold.• Doubled sales in regional AT&T Ad Solutions offices by developing strategy with national product and sales leadership, training local sales staff and managers.• Reduced customer service caseload on AT&T product by 50% through training, developing online proofing process with engineering.

• Reduced labor by 33% by developing an all digital workflow; creating PDFs replaced manual paste-up methods.• Reduced printer errors significantly by developing ICC proofing system, working with 3rd party printer.• Tripled daily online traffic by initiating email marketing campaign; negotiating deal with email marketing vendor, analyzing metrics and designing marketing messages.

Southborough, Ma, Us

• Improved traffic for 20 online versions of print publications by 15-20% monthly by developing and managing email marketing campaigns.• Improved turnaround for each online publication by 2 days

• Consistently led all 8 nationwide production centers in all cost and efficiency metric (cost per page, print costs, errors, etc) by developing training system, improving collaboration with printing, editorial and sales.

Emba, Business Administration

B.S., Information Technology