Matthew Mcdannel Email & Phone Number

Saint Clair Shores, Mi, Us

Roseville, Michigan, United States

Troy, Mi

Handled Phone calls and chats from Various HospitalsSupported many programs, applications, and user accountsDocumented each issue using the Service Now systemSent tickets to Resolvers if unable to assist caller in a timely fashionTook up Technical Resources Duties in late 2018, Assisting other AnalystsWork on processing Emails to assist the Email teamTrained other Analysts on how to handle calls from other HospitalsWorked with Microsoft Office and Google G Suite

Troy, Mi

Handled phone calls and chats from tax officesWorked with callers/chatters to resolve their issue(s)Most issues were computer hardware or software relatedDocumented case notes including what was done to troubleshootEscalated cases when unable to resolve, Usually to another team or a Field TechAssisted getting offices set up for seasonAssisted other agents when they were unable to find an answerWorked on cases that were escalated by other agents

Warren, Mi

- Handled Customers - Stocked Shelves- Condensed Product- Ordered new product when needed