I.T. Support

Level 1-3 Helpdesk support.

Acted as the first contact for any I.T. related issues and questions coming from internal usersMaintained desktops (and all related peripherals, laptops, copier/printers, digital/analog phones. Used BMCRemedy 7 software to document and track incoming calls/incidents/requestsFacilitated in the prioritizing of tickets to Helpdesk personnel. Knowledgeable of Citrix/Xen and daily used Citrix Management Console to provide users with citrix published applications and troubleshoot… Show more Acted as the first contact for any I.T. related issues and questions coming from internal usersMaintained desktops (and all related peripherals, laptops, copier/printers, digital/analog phones. Used BMCRemedy 7 software to document and track incoming calls/incidents/requestsFacilitated in the prioritizing of tickets to Helpdesk personnel. Knowledgeable of Citrix/Xen and daily used Citrix Management Console to provide users with citrix published applications and troubleshoot connection issues such as disconnected sessions. Familiar with VMWare and maintaining virtual servers/workstations. Used Active Directory to create, enable/disable and maintain user accounts, adding users to groups, creating printers, changing passwords, etc.Maintained network server backups for entire WAN using Syncsort Backup Express. Maintained server, tape drive, restored files from virtual disk and tape. Adding new servers to Enterprise.,etc. In charge of 60 network printers and multi-use copier/scanner/printers, monitoring availability and basic troubleshooting, toner/paper usageFacilitated with our printer vendor to maintain upkeep on each printerVast work experience with the Novell client and using Zenworks Management Agent to place a basic image on each workstation and to push applicationsUsed ConsoleOne to remote control users for troubleshooting purposes.Used Palo Alto Netconnect software for VPN. Assisted in the installation and upkeep of email software: Lotus Notes up to 8.5 and MS Exchange 10. Show less