Matthew Mcgrath Email & Phone Number

Bellevue, Wa

Daily communication with Product team to communicate potential product bugs and solutionsManage escalated cases passed up from Tier IFacilitate process improvement projectsConduct bi-weekly case reviews with Tier I Specialists to help facilitate solutions for customersManage complex cases for larger customersCreate on-boarding training for new Tier I employees

Bellevue, Wa

Provide high-quality phone, email and live chat support for Nintex products Replicate complex customer issues and solving problemsProvide a conduit between product teams and customers on issuesRecognize and communicate product issues to the Development teamDirect assistance to the Sales team with online product questions and demonstrationsProvide community and online support in our forumWork with customers on case resolutionsContinually contribute insights to our knowledge database

Seattle, Wa

Account Managers provide daily contact with our customers where their primary job is to buildthe relationship through service, communication and product knowledge.Responsibilities• Build relationships with current customers• Solicit new customers for freight; cold calls• Communicate with TC group on load coverage, service, available capacity and margin.• Assist in Account Receivable collections for their customers• Provide service updates to customers based on customer requests• Provide new solutions to their customers via mode change or specialized services• Assist in pricing based on customer knowledge• Perform any other related duties as required or assigned.

Springdale, Ar

Assisted the Manager of Procurement. Contacted and had meetings with various carriers from around the nation gathering vital information on their operations. Conducted reports regarding capacity for all modes of transportation.