Matthew Mcgrath Email & Phone Number

Claremont, Ca, Us

Ontario, California, United States

Los Angeles County, California, United States

Southern California

Hired to support- https://freedomfor25dollars.com website • Server hardware maintenance: I have experience maintaining server hardware and ensuring that it is running smoothly. This includes performing regular maintenance tasks such as updating firmware and drivers and troubleshooting any issues that arise.• Desktop support: I have experience providing desktop support to users in a variety of settings. This includes troubleshooting hardware and software issues, installing new software and hardware, and providing training to users on how to use their computers effectively.• MS Windows 7/8/10 support: I have experience supporting users who are running Microsoft Windows 7, 8, and 10. This includes troubleshooting issues with the operating system, installing updates and patches, and configuring settings to optimize performance.• MS Office 365 support: I have experience supporting users who are using Microsoft Office 365. This includes troubleshooting issues with the software, providing training on how to use the software effectively, and configuring settings to optimize performance.• MS Active Directory support: I have experience supporting users who are using Microsoft Active Directory. This includes troubleshooting issues with the directory service, configuring user accounts and permissions, and ensuring that the directory service is running smoothly.

Southern California

Commercial Carpenter

Glendale, California

Hired to assist in the creation and maintenance of the new Southwest Regional Division for FusionStorm. Key member in accomplishing the following:• Assisting the Operations Manager with the creation of several processes that when completed would create the CISCO PPDIOO methodology used by FusionStorm for their Project Management in the Southwest Region• Reviewed all Statements of Work that will become projects• Worked closely with pre-sale solution architects• Created Project Plans & Schedules• Track all equipment used for a project• Schedule and run all project meetings• Am an administrator for a tracking program called NetSuite• Assisted in the creation of the Master Process Flow for the Southwest Region• Assisted in the creation of the Billing Process for the Southwest Region• Managed project for the following customers: The Salvation Army, USC School of Business, UCLA and many more

Hired to assist in the creation of the (ATS) Group at SIGMAnet. Key member in accomplishing the following:• Assisting the ATS Operations Manager with the creation of several processes that when completed would create the Cisco PPDIOO methodology used by SIGMAnet ATS group today.• Was a key member of a team that was responsible for getting a Cisco Gold Certification for SIGMAnet• Review all Statements of Work that will become projects• Created Project Plans and Schedules• Track all equipment used for a project• Schedule and run all project meetings• Am the administrator for a tracking program called Autotask which tracks all projects and service tickets• Monitor all Cisco PAL surveys• Managed project for the following customers: Stater Bros, City of Fullerton, Vineyard Bank and many more

Santa Ana, California

Worked as part of Project Management Office (PMO) to coordinate all network Moves, Adds and Changes (MAC) within FIS, in the coordination of an average 100 projects the following tasks were handled:• Track all active MAC projects within ITWEB database and also keeping a paper copy of all MAC items• Act as liaison keeping constant communication open between Network group and customer• Point of Contact between the customer and field engineers• Order, procure and track all equipment needed for projects• Notify the customer that equipment has been shipped to them• Give weekly updates to our customers on the progress of the projects• Provide excellent service to our customers• Management of logistics and supplies for our group