• Performed business analyst responsibilities for mortgage servicing organizational initiative and streamline production process and enhance application functionality.• Deployed enhanced user portals and user interfaces to provide additional data, functionality, and clarity for the end users.• Project planning.• Lead requirement review sessions with the business, IT, and upper management to finalize requirements.• Wrote business requirements, user stories, use cases, system requirements, production requirements, and testing documentation for enhancements to the mortgage servicing applications and portals.• Created wireframes and mock-ups in coordination with developers and management using Visio.• Utilized Visio to create system and production process flows.• Status reporting to executive management.• Conducted interview sessions with business lines to document requirements.• Conducted development and user acceptance testing with the business for new and enhanced user portals.• Accountable for post implementation production support for warranty period. • Responsible for customer service inquiries to train the users and business explaining to them the new functionality and walking them through the documentation/zoom meetings how the new application works.• Worked with the users, training and explaining them about how the datapoints are captured in UI or customer applications. • Worked with the technical team and business teams for the purpose of SQL scripting to enhance mortgage servicing applications and user portals.• Wrote SQL queries and ran data quires in Toad and SSRS for data analysis • Worked with Flagstar, Cenlar, and Freedom Mortgage on loan creation and servicing of loans.

• Project Management and Business analyst responsibilities following Waterfall and Agile project management methodology to migrate various business applications to a single data repository to increase efficiency and reduce cost.• Led gap analysis and business requirement sessions with the business and technical teams and documented requirements. • Conducted requirement approval sessions with business and technical management.• Created Agile user stories. • Utilized Jira to document issues.• Utilized Clarity for project management and time tracking.• Conducted interview sessions with business lines to document requirements using Jira to track requirements as well as issue management.• Participated in Agile daily scrum sessions to monitor progress of development.• Produced and presented executive status presentations.• Constructed Scorecards and Dashboards and presented to management and project stakeholders.• Documented and tracked issues and risks to review with the project teams.• Worked with business and technology leads to prioritize projects.• Utilized Visio to create system and production process flows.• Used Azure to track requirement documents and project management.• Worked with the business stack holders and upper management to write user stories.• Development testing and user acceptance testing for all enhancements and new functionality.

• Project management and business analyst responsibilities following the Agile project management methodology to migrate various business applications to a single data repository to increase efficiency and reduce cost.• Project planning• Status reporting to executive management• Constructed and presented presentations to executive management.• Provided Scorecards and Dashboards to management and project stakeholders.• Worked with business and technology leads to determine the book of work and prioritization.• Documented issues and risks to review with the project teams. • Utilized Jira to document issues.• Worked with the business stack holders and upper management to write user stories.• Development testing and user acceptance testing for all enhancements and new functionality.

• Project management and business analyst responsibilities for an organizational initiative to reduce cost and streamline production.• Project planning.• Status reporting to executive management.• Conducted interview sessions with business lines to document requirements.• Organized and conducted demo sessions with the business lines to demonstrate the prototype functionality and define and document application functionality gaps.

• Lead Sr Business Analyst and Project Manager for the loan origination interface file transferring newly originated loans to the LoanServ mortgage servicing platform.• Lead Business Analyst and Project Manager on several projects mapping and transforming merger and acquisition data and data migration to be successfully loaded to the Freedom platforms and transferred to LoanServ servicing platfom. • Followed both Waterfall and Agile PMLC and SDLC methodologies.• Adhered to regulatory and company risk management policies and procedures. • Accountable to the CFPB(Consumer Financial Protection Bureau) for loan accuracy.• Administered change management process as it related to my projects.• Data validation and analysis to ensure accuracy.• Worked with the Salesforce project team to ensure accurate and up-to-date data was transmitted from origination platform to Salesforce application. • Utilized Jira to document issues.• Provided data for the key performance indicator dashboards.• Identified and corrected a data issue that saved Freedom over $600,000.• Performed enhancements to the loan origination interface as required by clients and the Loanserv platform.• Conducted gap analysis and requirement meetings with the lines of business in pursuit of documenting the functional requirements, non-functional requirements and application features desired by the client.• Responsible for project tracking and management reporting. • Responsible for ensuring the servicing platform met all regulatory requirements.• Documented the business continuity and disaster recovery plan.

• Responsible for managing several projects for the mortgage company related to the federal government consent orders and regulatory statutes.• Adhered to the companies Waterfall project methodology delivering required documents as instructed by the SDLC and PMLC. • Conducted requirement meetings with the lines of business in pursuit of documenting the functional requirements, non-functional requirements and application features desired by the client.• Created workflow documentation detailing the as-is operational process flow.• Created workflow documentation presenting the to-be operational process flow. • Responsible for project tracking and management reporting.

• Managed project teams for numerous company mergers consisting of data mapping and data migration across various lines of business to complete projects budgeted for over a million dollars.• Adhered to the companies Waterfall project methodology and delivered all required documentation for SDLC and PMLC. Have successfully implemented both custom developed and COTS applications.• Strong knowledge of project management methodologies and tools.• Responsible for developing, tracking and reporting project budgets and presented to upper management all tollgate requirements to gain approval to proceed with projects.• Scheduled and directed meetings between technical and business teams in order to interpret and document the customer’s needs.• Lead Gap Analysis sessions with the various business teams.• Responsible for the completion of business requirements, technical specifications and application operating model. • Created data mapping documentation for acquired and merged companies.• Performed data reconciliation for acquired and merged companies.• Performed and managed SIT, BAT and UAT to ensure the successful implementation of the merged application• Hands on IT manager of Anti- Money Laundering, Fraud, Compliance, Regulatory, and In-house KYC (Know Your Customer) customer knowledge applications.• Implemented system enhancements in accordance with the business and regulatory requirements.• Responsible for project tracking and management reporting in PMO.

• Managed a team of Business Analysts responsible for providing business and data analysis for projects requiring financial master data.• Adhered to the companies Waterfall project methodology and delivered all required documentation for SDLC and PMLC. • Responsible for data mapping and data migration for merger and acquisition of Bank One. • Implemented reviews of the requirements and data operating model requirements for completeness.• Evaluated projects impact on the data content and data operating model.• Project planning and scripting of required action items.• Coordinated and managed master data content upload between the technical, business and operation teams.• Reconciled all corporate master data.• Developed corporate wide data operating model.• Managed and performed regression testing of all impacted operating systems to adhere to corporate and regulatory standards.• Trained global data operations team on enhanced data operating model.• Developed management reporting for analysis of master data to ensure adherence of government regulations.• Developed reporting to analyze and monitor available master data to ensure volume was sufficient with demand.• GFO-Financial Master Data team lead for MIS Day 1. • GFO-Financial Master Data Team lead for Global Oracle Implementation.

• Directed work sessions with accounting staff to accumulate information pertaining to current accounting procedures • Configured Oracle general ledger version 11.5.5 to accommodate current accounting procedures performed in the legacy GEAC general ledger• Conducted conference room pilot for two operating units to evaluate Oracle configuration and to present suggested accounting procedure changes• Investigated and resolved concerns that surfaced during CRP pertaining to configuration and accounting procedure changes• Coordinated sessions to analyze current reports and outline changes required based on the implementation of a new chart of accounts • Organized training and testing sessions for users • Guided accounting staff on procedural changes required for the Oracle implementation. • Assisted in the configuration, testing and implementation of Accounts Payable and Cash Management

• Formulated a Project Plan and performed “Gap Analysis” for their current financial environment to the new ORACLE financial environment• Loaded and validated legacy system historical general ledger balances into Oracle Financials • Used COGNOS Power Play to create new financial reports to mirror existing financial reports• Performed functional training for Oracle general ledger and COGNOS • Ensured a successful transition with post production support