Matthew Medel Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

San Francisco, California, United States

-Lead large-scale, complex projects with diverse teams ensuring they are completed efficiently, timely, and accurately.-Oversee daily operations such as program enrollment, security, data tracking, monitoring metrics, and escalating risks to leadership.-Lead and oversee work with cross functional project teams to create project documentation (EPMO) and technical requirements.-Provide analysis and input for resources needed for strategic goals and operations.-Train, coach, and motivate team members, support staff, and other appropriate stakeholders to improve operations, security, and enrollment. -Mentor, guide, and coach Coverage Programs, Customer Service, and Enrollment Services staff.-Manage and foster successful relationships and communication with internal and external stakeholders for current and upcoming projects. -Created an infrastructure for data tracking and analysis to meet reporting needs for clients.-Provide continuous quality improvement and create efficiencies for program rules, policies and procedures, operations, and systems.-Oversee data and report requests for the program and deliver requests accurately and timely. -Co-lead 12-15 employees on the SFHP Diversity, Equity, and Inclusion Committee, providing mentorship on process and maximizing efficiencies to meet SFHP strategic goals.

San Francisco, California, United States

• Oversee daily operations such as program enrollment, security, and data tracking.• Lead and oversee work with product managers, programmers, and QA team to create technical requirement for system and program enhancements.• Lead, oversee, develop, and provide training for appropriate stakeholder to improve operations, security, and enrollment. • Established and maintain regular communication with internal and external stakeholders for current and upcoming projects. • Created an infrastructure/procedure on data tracking and analysis that meet reporting need for clients.• Developed and lead quality improvement and initiative for the program.• Lead improvements to operations and systems. • Developed and launched remote appointments to enroll participants into a health benefit.• Develop and provide expertise guidance on outreach initiative.• Oversee data and report requests for the program, and deliver requests accurately and timely. • Provide reliable, client-facing customer service through conference calls, emails, onsite visits, assisting stakeholders with their overall experience.

Oakland, Ca

• Oversee overall site operability and work individually with public sector staff to manage issues and needs• Interface with programmers to further develop features based on client needs • Coordinate internal programming tasks, communicate client issues, bugs, and overall needs through internal ticketing software• Provide in-depth quality assurance; manually check applications for defects in the system including bugs, inconsistencies, typos, and other errors.• Oversee clinical data requests for clients, coordinate with database analyst and deliver requests accurately and timely • Provide reliable, client-facing customer service through conference calls, emails, onsite visits, assisting users with their user accounts and overall experience with applications

San Francisco Bay Area

•Communicated with customers, employees, and upper management to provide detailed information on products, team performance and obstacles. •Ensure customers satisfaction by advising and identifying customer needs, which contributed to the significant improvement of the store goals. •Analyzed, tracked and recorded weekly sales to provide executive management with baselines and trends on weekly, monthly and quarterly financials and inventory.

San Francisco Bay Area

•Reviewed RPM time plans in CS BIO and communicated plans to project managers, deactivated time plans and ABC ID’s for non-used time projects plan. •Validated and cleansed BI PAC distribution list which allows sufficient communications with team leaders and business partners.•Utilized MS PowerPoint to create presentations for the team to leverage trends during meetings•Ensure documentation was easily accessible by maintaining data in SharePoint and on Share drives.•Communicated with employees and upper management to provide detailed information on projects status in RPM (Resource Program Management).•Tracked, analyzed and recorded data through various programs such as Microsoft (MS) Excel and Survey Monkey.

San Francisco Bay Area

•Contacted employees throughout KP, to provide status update, issue resolution, and support for CTS (Corporate Technology Services).•Communicated with employees and upper management to provide detailed information on projects status in RPM (Resource Program Management).•Tracked, analyzed and recorded data through various programs such as Microsoft (MS) Excel and Survey Monkey.•Established relationships with business partners, such as National Facility Services (NFS), Business Management Office (BMO), etc.•Utilized MS PowerPoint to create presentations for team to leverage trends during meetings•Ensure documentation was easily accessible by maintaining data in SharePoint and on Share drives.