Key Achievements:Served as scheduling mentor for multiple districts, training managers in the use of Kronos WFM to create and manager schedules.Managed project teams for user acceptance testing (UAT) of Kronos integration (both WFM and Timekeeping) with proprietary time clock, CRM, and schedule visualization systems.Organized transition from Kronos 6 to Kronos 8 including the training of multiple teams.Opened a new retail location in Lawrenceville, NJ, assisting in… Show more Key Achievements:Served as scheduling mentor for multiple districts, training managers in the use of Kronos WFM to create and manager schedules.Managed project teams for user acceptance testing (UAT) of Kronos integration (both WFM and Timekeeping) with proprietary time clock, CRM, and schedule visualization systems.Organized transition from Kronos 6 to Kronos 8 including the training of multiple teams.Opened a new retail location in Lawrenceville, NJ, assisting in the interviewing, hiring and training of new staff and the integration of transferring team members.Duties:Lead service teams delivering both customer training and customer support in several locations.Scheduled diverse teams maintaining tight payroll deliverables.Served as main point of contact for customer escalations.Responsible for driving sales and customer satisfaction metrics.Ensured the smooth operation of daily business activities. Show less

Key Achievements:Oversaw the relocation of one of the company’s oldest book stores, transitioning from a small, books only location in Livingston, NJ to a larger, full component store doubling the staff size and annual sales in the first year.Re-installed through comprehensive coaching and development, operational and customer service best practices at four different locations, ultimately achieving much improved sales and customer satisfaction deliverables.Served as… Show more Key Achievements:Oversaw the relocation of one of the company’s oldest book stores, transitioning from a small, books only location in Livingston, NJ to a larger, full component store doubling the staff size and annual sales in the first year.Re-installed through comprehensive coaching and development, operational and customer service best practices at four different locations, ultimately achieving much improved sales and customer satisfaction deliverables.Served as scheduling mentor and trainer for Northern New Jersey, training over 30 managers in payroll best practices.Developed strategies to integrate new digital offerings by increasing partnerships with the corporate e-commerce website and coordinated with the launch of the Nook e-reader and the Barnes & Noble e- book strategy.Duties:Ultimate responsibility for all P&L deliverables.Served as main point of contact for customer escalations.Responsible for driving sales and customer satisfaction metrics.Ensured the smooth operation of daily business activities. Show less