Matthew Meyerhoff Email & Phone Number

• Provided highest point of application and API troubleshooting; working with Database Administration,Product, and System Administration teams to resolve complex issues and identify product bugs• Create and run SQL Scripts in SSMS and MySQL to resolve client data issues• Conducted thorough root cause analysis by analyzing server logs in Kibana and New Relic• Ran testing during priority incidents and kept clients informed during outages via customer facingstatus page

• Provided ATS/CRM, Pay/Bill, and VMS SaaS support to Bullhorn's most strategic clients• Acted as the liaison between engineering, professional services, and support departments• Supported business-critical enterprise clients by acting as the point-of-contact for technical issues• Maintained advanced knowledge of SQL, REST API, and IBM Cognos platforms to troubleshoot technical issues

• Provided frontline ATS/CRM and VMS software phone and chat support to clients• Solved complex issues for clients in a timely manner, including those related to relational databases, field maps, REST API, and email• Proven success working with clients with over 100% attainment on scorecard customer satisfaction and SLA metrics

I provided members with on-site road side assistance for various issues including lock-outs, jump starts, flat tires, etc. I also provided training to new hires to the fleet, ensuring they were setup for success.

Helped customers find the right car which includes the vehicle appraisal process, completing test drives, and processing finance applications.

Bridgeton, Mo

Responsible for the sale of computers and other accessories to get the customer the perfect solution; training of any new part-time or occasional seasonal new hires and maintaining the department to a high standard which includes down stocking, laser lining, and pricing.Top performer in the store, leading store/department in Revenue per Hour for the majority of my time at Best Buy.

Education record

High School Diploma

Activities and Societies: A member of the school FIRST Robotics team, which competed in multiple competitions in the Saint Louis area.