Matthew Mifflin Email & Phone Number

Belmont, Nc, Us

Charlotte, North Carolina, United States

Monroe, North Carolina, United States

Owning client experience, communication, and expectations after closing. Explaining warranty, scheduling and overseeing warranty work. Using punchlist manager to document and schedule work. Making sure quality standards are met on all jobs. Completing work before or by deadlines. Pre-walking homes, making sure that they are ready for closing (including TQI). Being financially responsible, and practicing lean culture. Identifying and reporting root causes.• Manages Entire OYL Market's… Show more Owning client experience, communication, and expectations after closing. Explaining warranty, scheduling and overseeing warranty work. Using punchlist manager to document and schedule work. Making sure quality standards are met on all jobs. Completing work before or by deadlines. Pre-walking homes, making sure that they are ready for closing (including TQI). Being financially responsible, and practicing lean culture. Identifying and reporting root causes.• Manages Entire OYL Market's Quality Inspections and Warranty Dept.• Communicates with filed operations team daily to schedule inspections• Establishes plan with market partner and personal builders to repair issues if home does not meet quality standard• Maintains proactive daily communication with market partner, personal builders, and client coordinator center• Owns client experience from closing through warranty period• Establishes proper warranty expectations with every client by communicating throughout the process• Manages scheduling and timely completion of warranty requests for every client• Documents and tracks all client services repairs through completion using trinity• Adapts to fluent schedule depending on the status of homes• Acts as advocate for the client to ensure timely, move in ready homes• Practices financial responsibility at all times when dealing with trade partners and warranty repairs• Develops and maintains personal organizational systems Show less

Charlotte, North Carolina Area

• Organized and thoughtful planning and calculation based on each individual project• Understanding and reviewing insurance estimates• Write repair estimates and practicing financial responsibility• Manage scheduling and timely completion of project• Hiring subcontractors and overseeing that their work is completed according to the project timeline• Disperse work to subcontractors and service managers• Ensures quality standards are being met on all repairs• Regular… Show more • Organized and thoughtful planning and calculation based on each individual project• Understanding and reviewing insurance estimates• Write repair estimates and practicing financial responsibility• Manage scheduling and timely completion of project• Hiring subcontractors and overseeing that their work is completed according to the project timeline• Disperse work to subcontractors and service managers• Ensures quality standards are being met on all repairs• Regular, positive communication with home owner throughout process via phone, email and regular visits. This requires good customer service relation skills.• Accurate logging of daily progress in detailed description via Client Runner™• Handle change order forms• Assess damages at new restoration project• Taking readings of moisture content and setting up equipment for water mitigation Show less

Kannapolis, North Carolina And Greater Charlotte Area

Jul 2007 - May 2011, Nov 2014 - Dec 2015 • Prepare the layout of the construction project • Read and follow blueprints, plans and instructions from site supervisors. Follow codes and specifications• Supervise team of workers, work independently, communicate with project managers and delegate work accordingly• Work with metal, wood, plastic, fiberglass, drywall, tile, roofing materials, etc.• Measure height, width, length and other proportions• Work on stilts… Show more Jul 2007 - May 2011, Nov 2014 - Dec 2015 • Prepare the layout of the construction project • Read and follow blueprints, plans and instructions from site supervisors. Follow codes and specifications• Supervise team of workers, work independently, communicate with project managers and delegate work accordingly• Work with metal, wood, plastic, fiberglass, drywall, tile, roofing materials, etc.• Measure height, width, length and other proportions• Work on stilts, ladders, roofs, beams, scaffolding, etc.• Install cabinets, molding, partitions, doors, and windows• Build stairs, mantles and walls - Framing walls and install ceiling grid• Mix and pour concrete, lay block and brick• Organize shop materials, keep inventory of supplies, maintain a clean and safe work environmen Show less

Waxhaw, North Carolina And Greater Charlotte Area

• Apply paint and/or stain to various surfaces including walls, ceilings, floors, doors, cabinets and trim• Mix, match and apply paints, varnishes, stains and other finishes• Tape of areas before painting, scrape walls, wash walls and perform any prep work needed to ensure proper adherence• Fill cracks, holes and joints to ensure a clean, smooth, final result• Work on ladders to reach high ceilings or walls