Matthew Mingo Email & Phone Number

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

Product Sourcing and Support Advisor | ShopifyAs a Product Sourcing and Support Advisor at Shopify, I played a pivotal role in assisting small businesses in their e-commerce journey. In the initial 10 months of my tenure, I specialized in social media marketing, providing valuable guidance to entrepreneurs to enhance their online presence and drive engagement. I leveraged platforms such as Facebook, Instagram, and TikTok to help businesses optimize their marketing strategies and reach their target audience effectively.In addition to my social media expertise, I transitioned into a role as a Product Sourcing Advisor, focusing on dropshippers utilizing Oberlo and wholesale channels through Handshake. As part of this role, I conducted proactive store reviews, thoroughly evaluating websites to identify areas for improvement in conversion rates. I provided detailed breakdown lists, empowering businesses to make data-driven decisions and optimize their online stores for better performance.Throughout my time at Shopify, I acquired proficiency in various tools and platforms, including Zendesk, Google Workspace, Khoros, Github, Markdown, and Slack. These tools enabled me to efficiently manage customer interactions, collaborate with teams, and streamline workflows to ensure exceptional customer support and overall operational efficiency.If you are seeking a results-driven professional with expertise in social media marketing, product sourcing, and a comprehensive understanding of e-commerce platforms, I am confident in my ability to make a significant impact on your organization. Let's connect and discuss how my skills and experience align with your company's goals.

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

Bakery Manager | Operations Optimization | Team LeadershipWith 15 years of progressive experience in the bakery industry, I have honed my skills from the ground up, starting as a humble muffin maker and advancing to become a versatile baker proficient in bread and cake production. My journey culminated in a management role, where I successfully led and expanded the operations of two sister bakeries.As a Bakery Manager, I played a pivotal role in the successful opening and management of a second location. Leveraging my years of experience, I set up the new bakery for success by optimizing workflow processes, ensuring efficient production, and maintaining quality standards. This resulted in increased gross sales and profits, contributing to the overall growth and success of the business.In addition to operational excellence, I excelled in team leadership. As part of my role, I took charge of hiring, training, and mentoring staff members, fostering a culture of continuous improvement and professional growth. Through my guidance and support, I motivated team members to deliver exceptional results and consistently exceed customer expectations.