Primary responsibilities: Organize and leverage time effectively for individuals supported; manage very heavy scheduling and manage all calendar items Coordinate travel and manage travel logistics/preferences for individuals supported With minimal guidance, assume responsibility for planning, organizing, and executing major projects (e.g., calls and meetings entailing coordination of schedules of senior leadership participants) Plan client and internal meetings, conference calls, conferences/events and lunches/dinners Act as informed deputy in dealing with clients and other persons whose good will and respect are of critical importance to those supported and the firm; develop strong relationships with clients and client administrative contacts Collaborate with department members in creating smooth workflow, including soliciting assistance from others as needed and helping others as appropriate; including follow-through and flexibility to ensure appropriate and timely actions and deadlines are met Act as liaison for assigned individuals to ensure that various departments provide requested support in an efficient, timely manner Other duties as assigned

Resource Dynamics is a software company that develops and sells help desk software for other software businesses, and acts as a reseller for a cloud-based software virtualization product competing with Citrix XenApp and Microsoft Terminal Services.Supervised technical support department Assisted B2B customers with installations, upgrades, and troubleshooting Assisted with development, software testing, and product documentation.Create and follow up on sales quotes and prospectsAssisted Customer's with Training/Demonstrations of software

Resolve customer issues in a timely and friendly mannerOversee daily operations of front end staffEnsure all front end employees adhere to company policies and proceduresDraft weekly schedules for 150+ employees to ensure adequate coverageResponsible for handling money and opening/closing the store