I currently work in a role at British Telecommunications (BT) as a Technical Support Specialist at Adastral Park. A specialist in understanding technical elements of the hubs Data Model and technical specifications that define how to manage CPE (Customer Premises Equipment) connected to an IP network. A good understanding on the data, to enhance our diagnostic tools to ensure we can diagnose customer issues across wide range of services such as Broadband, TV, Digital Voice (VoIP) and Mobile.Understanding in SOAP/REST API calls, when it comes to end to end testing or investigating RCA when services don’t work.Deliver Change Requests. Scheduling platform improvements and upgrades. Planning development, end2end testing and deployment of new features.I am a self-motivated, enthusiastic and passionate individual, who is keen to achieve excellence by utilizing both my vocational and academic abilities. With Engineering and fixing faults close to my heart, have a career spanning from field engineering, network operations, to complex fault investigations. This experience has helped me gain knowledge of the converged core networks and protocols within. Passion out side of work is my family. Currently married, with 3 young children, very busy but enjoyable times :-) I do enjoy and try to keep in shape by having the odd occasional visit to the gym. I am also a keen sportsman and in my spare time, like to participate in trying to play golf and football.