Being an infantryman provides valuable skills that can translate directly into a successful career in IT. The military fosters discipline, attention to detail, and the ability to work under pressure—traits essential for managing IT systems, troubleshooting issues, and ensuring network security. Infantry training also instills problem-solving abilities, adaptability to new technologies, and a strong sense of teamwork, all of which are crucial when working in dynamic IT environments that require collaboration and quick decision-making.

Responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure to ensure it runs smoothly. Their primary role is to oversee the performance and health of networks, detect issues, and resolve problems before they impact users or services. Constantly monitor network traffic, servers, and devices to ensure optimal performance. Identify and resolve network issues, including hardware failures, software problems, or connectivity disruptions.

Responsible for providing troubleshooting, installation support, and maintenance for the company's security technology systems. This role involves assisting customers with issues related to security hardware and software, including video surveillance systems, access control, alarm systems, and related technologies. The specialist helps resolve technical issues by diagnosing problems, offering solutions, and ensuring proper system functionality.In addition to troubleshooting and problem resolution, the Technical Support Specialist may assist with system setup, configuration, and product training for customers. They collaborate with other teams to ensure timely responses to service requests and may provide escalated support for more complex issues. Strong customer service skills, technical knowledge of security systems, and the ability to work in a fast-paced environment are essential for success in this role.

First point of contact for customers or end-users experiencing technical issues. Their primary role is to provide basic troubleshooting and resolve common problems, typically over the phone, email, or chat. They handle issues such as software malfunctions, password resets, connectivity problems, and basic hardware issues.Tier 1 technicians follow predefined scripts or knowledge bases to diagnose and resolve issues, escalating more complex problems to higher-tier technicians if needed. They are responsible for logging issues, tracking resolutions, and ensuring customers are satisfied with the support they receive. Their goal is to quickly resolve simple issues and provide a smooth customer experience, while escalating unresolved or complicated issues to Tier 2 or Tier 3 support.

Meet KPI goals. Successfully set up events to sell product and strengthen ties with local population. Launch successful marketing campaigns from start to finish, after all we always strive to set the standard. Approach every transaction with the mentality to maximize and intent to sell. Make a successful called call blitz strategy. Approach and make contact with local small businesses.

Oversight on operations on a day to day basis. Accountability of all items registered in the system. Implement policy to ensure we make sales.