*Oversee all daily operations of the logistics department, which includes intercepting work orders and generating material release forms*Direct domestic and global shipments, while ensuring the timely loading/unloading of shipments*Produce pertinent shipping documentation such as material test certifications and packing lists*Facilitate seamless operations by verifying data prior to materials being released to shippers*Notify parties of incoming shipments and forward shipment paperwork to customers*Arrange trucking for driver pick-ups, as well as the pick-ups of empty reels*Provide loading dock security, while ensuring alignment with applicable workplace safety standards for all operations*Distribute shipment and raw materials received reports*Assist with product loading onto trucks*Demonstrate proficiency in software applications, including: word processing, spreadsheet, inventory, internet, manufacturing, and database software

* Served as a Dispatch Coordinator from August 2019 to Jan 2020 and May 2020 to Mar 2021* Leveraged leadership abilities to direct transportation operations* Coordinated delivery schedules, while incorporating factors such as Hours-of-Service (HOS) compliance standards, weather/traffic forecasts, and customers' goals* Monitored equipment maintenance on a daily basis* Consistently ensured adherence to applicable Federal Electronic Logging Device (ELD) requirements* Optimized the efficiency of driver reporting for real-time deliveries by over 20%

* Member of statewide initiative to create a centralized center consolidating multiple call centers and constructed an information database* Implemented quality review procedures and developed training tools for personnel* Earned commendations for Excellence in Customer Service on 3 occasions during tenure* Created and maintained Tax Bank Error Database in 2009 and 2010