Take inbound phone calls from customers and adjusters and body shops, makeoutbound calls to the customers, insurance companies, and body shops. sign titles,get the facts of loss for adjusters, send out approval letters to the body shops andsend out titles. Set up IAA pickups. Sort through mail. Send out repo affidavits.Posted checks

Tore down and repaired vehicles that were involved in collisions. Would apply bodyfiller and weld damaged cars. Build up vehicles to make them like new.

Receive incoming customer service calls on health claims. Work on special projectsand tasks as requested, helped create new hire guides. Help with training newrepresentatives. Assist in reformatting Standard Operating Procedures. Track trendsin calls. Promoted to claims adjuster in 2019. In that role I would investigate,evaluate, and settle insurance claims. Determine whether the insurance policy coversthe loss claimed. Decide the appropriate amount the insurance company should pay.

Work aged accounts, run month end reports, verify insurance and benefits, takephone calls regarding accounts, file claims electronically and on paper. Billing andfollow up on Medicaid, Medicare and commercial ambulance claims. File appeals,issue refunds to payers on overpayments. Work denials. Fax medical records toattorneys after receiving medical release forms. Check claim status on Availity, WebInterchange, CSnap, and MDWise websites.