Matthew Munroe Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

Let me help you streamline your business through Dedicated Internet Access with Cogent Communications. A tier 1 company that handles over 25% of the worlds internet traffic.

Latham, Ny

I provide leadership and strategic direction to a six-branch/50-employee territory focusing primarily on talent development and retention, P&L oversight, customer service, driving the sales culture, and branch / territory growth. By closely monitoring rate management, occupancy, and ancillary product sales, I am able to maximize revenue generation. I also review monthly financial statements with each BM, analyzing costs, revenues, and profit goals and conduct FY, quarterly, and monthly forecasts for both the territory and branches.TALENT DEVELOPMENT• Conduct regular meetings and trainings with BM’s, AM’s, and MT’s• Direct all territory-wide recruitment and talent selectionSALES, GROWTH, CUSTOMER SERVICE & OPERATIONS• Perform daily competitive pricing analysis, ensuring the lowest possible rates vs. competitors• Strategically manage fleet movement between branches based on fluctuations in demand• Perform branch / vehicle / employee quality control • Proactively forge partnerships with insurance agents to generate referrals • Oversee strategic employee schedulingKey Accomplishments:• Consistently outperform corporate avg. in all key performance objectives (profit, customer service score, growth, employee retention)• Boosted annual profits ~41% from 2015 to 2018 • Slashed bad debts by $18K on avg. since 2015 • Lowered vehicle accident % by vigilantly managing proper underwriting and the customer qualification process through random branch audits; decreased from $678K (2015) to $567K (2018) • Mentored and promoted an AM to BM leading the District’s largest branch; promoted a BM at a lower-volume location to BM of the tri-branded Albany Airport location• 81% FT employee 12-month retention vs. 72% company avg.; 67% PT employee 12-month retention vs. 54% company avg.• YOY growth at 4% above corporate while lowering personnel expenses by $19K annually; expanded avg. fleet from 665 to 909 cars • 92% occupancy of cars on rent, 2% above goal

New York, United States