Matthew Naples Email & Phone Number

California, United States

Eureka, California, United States

-Responsible for recruiting, developing, terminating, managing and training associates in all aspects including: auality customer service, money handling, loss prevention policies, and POS software usage.-Responsible for maintaining schedules and managing payroll budgets, accepting and sending shipments, reducing shrink, and meeting sales requirements.-Maintain and analyze various financial indicators within budgeting, sales, customer traffic, and inventory reports to implement more… Show more -Responsible for recruiting, developing, terminating, managing and training associates in all aspects including: auality customer service, money handling, loss prevention policies, and POS software usage.-Responsible for maintaining schedules and managing payroll budgets, accepting and sending shipments, reducing shrink, and meeting sales requirements.-Maintain and analyze various financial indicators within budgeting, sales, customer traffic, and inventory reports to implement more efficient and effective policies to meet the store's goals.-Traveled to multiple stores to assist as called upon and adapted to rapidly changing store and district needs.-Plan and execute customer promotional events and motivational events for the store team. Show less

Eureka, California, United States

-Established and maintained effective business relationships with customers.-Managed sales and development of network services including antivirus protection,system maintenance, and digital filing upkeep.-Responsible for generating new sales opportunities. Created equipment orders, prepared customer contracts and maintained accurate customer files-Designed and produced marketing materials and promotional events for new services

Arcata, California, United States

-Assisted customers with equipment and networking issues via phone and remote connection-Efficiently and effectively managed large call volume-Analyzed troubleshooting issues, researched and developed solutions.-Proficient with many forms of Wireless Networking as well as DDNS setup, TCP/IP troubleshooting, Port Forwarding etc.-Resolved customer issues relating to billing, networking, service outages, etc.

Humboldt County, California, United States

-Developed advanced knowledge of numerous mobile computing platforms(iOS, Android, windows phone, etc.)-Had Keyholder responsibility for opening and closing the store alone.-Developed and implemented marketing initiatives for the store.-Strong development in both computer and wireless devices.-Duties included managing daily financial responsibilities during the day and setting up sales displays and keeping up with new products.

Manchester Center, Vermont, United States

-Attended to customer needs by providing energetic and welcoming serviceInput orders in Aloha(POS software) with accuracy and a focus on speed-Managed a section of tables, solely responsible for bussing and serving my own section-Memorized ingredients and process to make over 70 menu items.-Managed high-paced environment with changing schedule and business needs-Trained in multiple positions to best serve restaurant needs

Burlington, Vermont, United States

-Planned bi-weekly and special events for the residence hall students.-Responsible for dormitory life and safety of 80 students-Enforced school policy and wrote reports on violations-Established and maintained effective working relations with a team of 50 fellow Residential Advisors to resolve campus policy issues and coordinate large student events -Worked with other departments within the school to provide various resources and assistance programs to students in their time of… Show more -Planned bi-weekly and special events for the residence hall students.-Responsible for dormitory life and safety of 80 students-Enforced school policy and wrote reports on violations-Established and maintained effective working relations with a team of 50 fellow Residential Advisors to resolve campus policy issues and coordinate large student events -Worked with other departments within the school to provide various resources and assistance programs to students in their time of need.-Was responsible for giving feedback to supervisors about policies and protocols-Developed programs for training and assisted with hiring of new RA's Show less