Matthew Newbrook ∴ Email & Phone Number

Aston, England, United Kingdom

Prees, Shropshire, England, United Kingdom

Telford, United Kingdom

Work positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity. Development of staff using business PDR process. Management of overtime budget Ensure risk assessments are carried out as per schedule Continually monitor and improve where necessary, staff.

Telford, United Kingdom

To ensure the support, guidance and leadership of the production area. Ensuring the Quality Cost and delivery of the department is achieved. Day to Day driver of the Production Process, ensuring procedures are developed and followed to achieve the Quality, Cost and Delivery of the Production Process. Implemented a £43k saving project - using lean skills.

Market Drayton

• Oversee team operations. Directed work processes and all daily warehouse/production operations. Managed order processing and inventory control strategies, implementing improvements to environment and systems. Trained.
• Manage up to 90 staff at any one time.
• Liaise with planning to efficiently execute daily Repack Production.
• Monitor line performances, ensuring the target PPSH (Pots per Staff Hours) is… Show more Oversee team operations. Directed work processes and all daily warehouse/production operations. Managed order processing and.
• Monitor line performances, ensuring the target PPSH (Pots per Staff Hours) is met.
• Effective management of repack staffing levels to fulfil Repack production demand.

• Technical Operator responsible for maintaining unit productivity, compliance and safety while following company's policies, procedures and practices.
• Troubleshooting and problem solving issues that may develop in a timely manner.
• Identified opportunities for continuous improvement.
• Provide front line fixes as faults arise
• Preventative maintenance of automated machinery
• Carry out root cause analysis to identify causal factors for faults

• Support Center Agent providing technical support and customer service expertise.
• Provided quality customer service and technical support by assisting customers with setup and configuration of products.
• Provide end-user support (including Administration assistance).
• Handled high volume of calls in a timely professional manner.
• Provided effective organisational, communication and time management skills whilst providing training and support via one-on-one… Show more Support Center Agent providing technical support and customer service expertise.
• Provided effective organisational, communication and time management skills whilst providing training and support via one-on-one mentoring.

• Instrumental in handling day-to-day operations of the store and meeting objectives for sales, margin, product inventory, and customer service. Supervised up to 130 employees on a daily basis, ensuring customer service.
• Deputise responsibilities of the Service manager
• Planning of rotas and budgets for 130 staff
• Departments include Checkouts, Kiosk, Customer service desk, security, greeters, porters, event coordinator
• Maintaining daily staffing… Show more Instrumental in handling day-to-day operations of the store and meeting objectives for sales, margin, product inventory, and customer service. Supervised up to 130 employees on a.
• Maintaining daily staffing budget

• Established relations with customers.
• Ensuring excellent customer services in all situations
• Handle cash and end of day duties.
• Key holder responsibilities.
• Recruitment and training of new and existing staff
• Organising and planning staff across the department

Lean Six Sigma Yellow Belt

Activities and Societies: ISO18404A 2,8,9,13,21 ISO18404B 1.1,2,2.1,2.3,2.4,2.5,9.1 ISO12053-2 21 As Certified Lean Six Sigma Yellow Belt.

Competency Training, Grain Analyst Training

Activities and Societies: Modules: G01 - Introduction v1 G02 - Sampling v1 G03 - Preparing samples for testing G06.0 - Moisture content.

Certification, 5S Management

Activities and Societies: ISO18404B 2.5.2,6,7,12 5S is a workplace organization method that uses a list of five Japanese words: seiri.

Foundation Degree, Psychology

Certificate of Higher Education in Applied Science

Openlearn, Manufacturing

Introductory Level Design and Innovation course

Openlearn, Intro To Polymers

Advanced Level Chemistry course

Openlearn, Workplace Learning With Coaching And Mentoring

Advanced Level Money and Business Course

Openlearn, What Is Stratergy?

Advanced level Money & Business course

Openlearn, Effective Communication In The Workplace

Introductory level Money & Business

Openlearn, Introduction To Corporate Finance

Advanced level Accounting & Finance course

Open Learn, Working With Dilemmas

Advanced level Money & Business course

A Levels