Matthew Nicholson

Matthew Nicholson Email and Phone Number

Employee Technology Lead at Morningstar Inc @ Morningstar
chicago, illinois, united states
Matthew Nicholson's Location
Aurora, Ontario, Canada, Canada
Matthew Nicholson's Contact Details

Matthew Nicholson work email

Matthew Nicholson personal email

n/a
About Matthew Nicholson

Seeking a position using my knowledge in Information Technology to serve as a contributor to the objectives of a progressive organization and to further improve my skills in the field.

Matthew Nicholson's Current Company Details
Morningstar

Morningstar

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Employee Technology Lead at Morningstar Inc
chicago, illinois, united states
Website:
morningstar.com
Employees:
7453
Matthew Nicholson Work Experience Details
  • Morningstar
    Employee Technology Lead
    Morningstar May 2023 - Present
    Toronto, Ontario, Canada
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  • Morningstar
    Senior Employee Support Analyst
    Morningstar May 2021 - May 2023
    Toronto, Ontario, Canada
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  • Websdepot Technology Partners Inc.
    It Support Specialist
    Websdepot Technology Partners Inc. Feb 2020 - Apr 2021
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  • Momentum Travel Group
    Senior Desktop Technician
    Momentum Travel Group Jun 2018 - Apr 2019
    Montreal, Canada Area
  • Cgi
    Technical Team Lead
    Cgi Feb 2017 - Dec 2017
    - Management of day-to-day client operations and requests.- Responsible for meeting Service Level Agreements and KPI targets within a multi-client environment.- Escalation Handling.- SOX Reporting for various client billing designs.- Ensuring the development of Team Members through coaching and supervision.- Cross-team communication with Intraday and Workforce management teams to ensure proper coverage for client requirements.
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  • Cgi
    Senior Service Desk Analyst
    Cgi Sep 2015 - Feb 2017
    - Point of contact for first level agent assistance & guidance to resolve complex or uncommon scenarios.- Technical & Procedural trainings to new and existing staff.- Setup of agent hardware and tools including management of internal assets to ensure accurate inventory records.- Knowledge Base Management: Creation and updates of technical procedures & processes pertaining to client support.
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  • Cgi
    Service Desk Technician
    Cgi Dec 2014 - Sep 2015
    - Handling of Tier-1 Incidents or Requests via Phone or E-Mail.- First-Level diagnosis and troubleshooting.- Documenting and processing tickets through Remedy ITSM, AR Remedy, and ServiceNow.- Following escalation procedures to second level support teams or third party vendors.
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  • Cgi
    Incident Manager
    Cgi Jan 2014 - Aug 2014
    - End-to-end management of High & Critical Incidents with the goal of restoring normal service operations for internal and external clients.- Initiate and coordinate technical conference calls with cross-functional support groups.- IT Service Management (ITSM) based on ITIL best practices.
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  • Cgi
    Service Desk Technician
    Cgi Feb 2012 - Jan 2014
    - Handling of Tier-1 Incidents or Requests via Phone or E-Mail.- First-Level diagnosis and troubleshooting.- Documenting and processing of tickets through Remedy ITSM, AR Remedy, and ServiceNow.- Following escalation procedures to second level support teams or third party vendors.
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  • Mcgill University Health Centre
    Intern In Networking / It Support
    Mcgill University Health Centre Nov 2011 - Jan 2012
    - Design and setup a test environment of servers including Windows 2008 R2, Windows 2003 & Windows NT operating systems.- Utilization of test environment to verify Forest & Domain functionality levels when Domain Trusts are put into play. (Active Directory Domains and Trusts & Active Directory Sites and Services)- Setup of DNS servers in the test environment.- Create and present MS PowerPoint presentation with results.
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Matthew Nicholson Skills

Active Directory Dns Cisco Routers Ccna Active Directory Experience Microsoft Exchange Remedy Ar System Microsoft Office Microsoft Excel Microsoft Word Switches Eigrp Routing Protocols Like Rip Ospf Windows Remote Desktop Windows 7 Windows Server Vmware Windows Xp Pro Computer Hardware Installation Software Installation System Deployment Subnetting Ipv4 Tcp/ip Protocols Vlan Client Relations Skills Dependable Team Player Highly Motivated Self Starter Always Willing To Learn Fresh Ideas Itil Certified Itil Bmc Remedy Ar System Client Relations Analytical Skills Team Leadership It Service Management

Matthew Nicholson Education Details

Frequently Asked Questions about Matthew Nicholson

What company does Matthew Nicholson work for?

Matthew Nicholson works for Morningstar

What is Matthew Nicholson's role at the current company?

Matthew Nicholson's current role is Employee Technology Lead at Morningstar Inc.

What is Matthew Nicholson's email address?

Matthew Nicholson's email address is ma****@****cgi.com

What schools did Matthew Nicholson attend?

Matthew Nicholson attended Dawson College, Dawson College.

What skills is Matthew Nicholson known for?

Matthew Nicholson has skills like Active Directory, Dns, Cisco Routers, Ccna, Active Directory Experience, Microsoft Exchange, Remedy Ar System, Microsoft Office, Microsoft Excel, Microsoft Word, Switches, Eigrp.

Who are Matthew Nicholson's colleagues?

Matthew Nicholson's colleagues are 李丹虹, Jack Shannon, Pavankumarreddy Sampati, Sukhman Baath, Rohan Mahadik, Nilesh Kadam, Swati Shah.

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