Matthew Nickerson Email & Phone Number

Denver, Co, Us

New York, New York, Us

Oakland, California, Us

Develop IT strategy, modernize processes,improve security, automate, and prepare for going public. Managed support, IT engineering, IT project management and integrated security into all processes.Instituted KPIs and SLAs for IT support, transitioned IT Engineering to Agile processes, and aligned security with NIST standards.Reduced technician time to onboard staff by 90% through introducing zero touch automationClosed ITGC gaps in SOX readiness, and developed process for automating user access reviews and admin access reviews for key production systems Implemented automated contractor tracking and access control solutionCompleted zero-trust access rollout on AWS and Azure utilizing ZscalerReduced IT costs by over $250kLed team through multiple acquisitions

San Francisco, California, Us

Stabilize, modernize, and scale IT stack supporting high growth SaaS startup.Upgraded multi-site infrastructure to enterprise-level Meraki/Cisco components, outfitted media rooms, installed electrical, designed space layouts, and cross-connected floors – on aggressive timeline.Overhauled Onelogin IAM to align with RBAC.Designed an automated zero-touch user provisioning process process in Python, reducing per-hire processing by 2 hours.Fixed SSO provisioning via SCIM in core product – eliminating chronic errors in licensing and permissions, and enabled the same fix to be usable for customer base.Achieved SOC 2 certification within 3 months using Sumo Logic and PowerShell, in tight coordination with IT, Accounting, and Engineering.Updated remote work capabilities during COVID-19 by updating procurement process across multiple vendors.Evaluated and implemented new security products (Crowdstrike and network IPS) and rolled out NIST based device profiles to harden endpoints

Brisbane, California, Us

Responsible for all corporate facing infrastructure, security and applications. Drive automation, efficiency, and security improvements, and championed migration toward distributed redundant architecture. Managed support, IT engineering, corporate security, IT project management and managed external IR services.Migrated to 100% virtualized infrastructure to run 100+ applications via 4 US data centers – dramatically reducing failures/downtime.Redesigned and automated onboarding using Okta IAM and custom scripting,successfully cutting processing time 65% for 50+ hires/month.Trained staff to lead a series of Enterprise Mobility Management (EMM) projects,rebuilding SCCM and installing Jamf to boost reliability of remote management.Designed custom Auth0 IDP solution for 1,500 agents in 9 countries to expediteSalesforce deployment and better serve 30 million customers. Drove post-M&A integration of technology stack and technical team following thePlumChoice and iCracked acquisitions.Built Splunk system with multi-site redundancy with AWS components, includingintegrations for Engineering, IT, and DevOps.Rolled out reporting that revealed errors/overages, reclaiming $200,000.

Brisbane, California, Us

-Built and managed VMware based infrastructure with Nimble storage.-Rebuilt DR system and put new procedures in place and ensured regular testing. -Centralized configuration management and patching for Servers and Clients. -Verint QM platform administration

Brisbane, California, Us

-Active Directory and Windows systems administration. -Replaced AV and ticketing systems. -Administration of Cisco CUCM and UCCX platform.-UCCX scripting

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