Matthew Ohashi Email and Phone Number

•Lead dispatcher for the T-Mobile Xerox account, the largest Xerox account in the country.•Managing 14,000 printers and copiers across T-Mobile retail and corporate locations nationwide.•Handling anywhere between 150 to 250 service tickets per day.•Working with service technicians to troubleshoot physical and technical issues with Xerox and HP printers and copiers.•Very efficient time management skills as I address issues across Pacific, mountain, central and eastern time zones.•Experience with Microsoft Outlook, Microsoft Excel and Microsoft Word, using all three to track logistical data for each service call every day.•Thrive very well in high stress, fast paced work environments

Answering phones and creating service tickets for customers' copiersBreak fixing certain copier issues over the phoneManaging an email inbox and responding in a timely mannerCommunicating with my coworkers to make sure customers have the best possible experience

Shift LeadCashieringAnswering customer's questionsPrinting photo ordersFulfilling Ticketmaster orders for concert and sporting eventsSafety team leaderStocking shelves

Helping and assisting customersKeeping the store cleanImproving customer shopping experience whenever possibleTeaching new hires their responsibilities