Matthew Okerman Email & Phone Number

US lead for the global Platform Services Team which converged virtualization, server(Windows and UNIX), storage, and virtual networking into a single team. Create documentation, training, and procedures for team to manage multiple technologies and deliver primary operations from off-shore locations.• Incident management escalation for critical client facing issues. Drove troubleshooting efforts, report status to leadership, engage necessary resources and vendors to achieve timely resolution and return to service. • Contributed to, reviewed, and provided approval for client facing root cause analysis communications. • Coordinated with client service delivery and project managers to balance internal team priorities with multiple external client requests and timelines to deliver complex cross-platform infrastructure projects with minimal planned impact.• Process improvement champion. Implemented effective procedures and technologies to strengthen security posture, increase availability, enhance operational efficiency, and minimize costs. Member of the continuous improvement team responsible for CMDB, Incident Management, and Service Management processes. • Infrastructure Change Management lead responsible for reviewing, understanding, and approving all changes in the environment before they can be executed. Available 24x7x365 for expedited and emergency change approval. • Reviewed and signed-off on all new environments before they were released to clients to ensure operational readiness and alignment with all configuration, security, and monitoring requirements. • Identified key technical metrics and thresholds for reporting and alerting to ensure visibility into the overall health and capacity trends in our environment. Delivered automated reporting dashboard for all stakeholders to view capacity on demand.

Greater Minneapolis-St. Paul Area

Maintained responsibilities as a Manager and Unix Architect. Led the global UNIX and Virtualization teams including people and performance management, coaching, IT support, project delivery, and incident management. Delivered global Private Cloud virtualization platform to exceed stringent client SLAs and security guidelines. Managed over $7 Million global operating budget to support UNIX and Virtualization platforms. Managed and coordinate global staff in the US, India, Australia, England, Poland, and the Philippines• Built, maintained and delivered global IaaS and SaaS Private Cloud infrastructure of over 600 hosts in 9 data centers running over 6000 virtual servers. • Virtualized all physical servers (Windows and UNIX/Solaris) via P2V, rebuilds, and/or migrations and reduced the time to deploy new environment from days down to hours by utilizing automation and orchestration.• Successfully completed complex Data Center transformation and relocation initiatives to reduce the number of active data centers from 9 to 6. 6000+ virtual servers were migrated or rebuilt on new SDDC framework using VMware NSX based virtual networking with minimal planned impact to clients. • Developed capacity management methodology for dynamic virtual workloads to assess client application infrastructure growth needs.• Created and maintained Validation and Operational Readiness guidelines and processes for UNIX and Virtualization platforms to ensure alignment with all configuration, security, and monitoring requirements.

Minneapolis. Mn

Maintained responsibilities as a Unix Architect and the Virtualization Manager. Managed the technical architecture of Unix (Solaris/RHEL) based environments and enterprise core services (DNS, SMTP, NTP, Proxy, sFTP) shared by multiple clients. • Lead Architect for enterprise System Naming Standard used across the organization for the classification, and efficient identification, of all infrastructure components. • Deployed Oracle Exadata systems in 5 data centers with an advanced virtualized configuration that isolates multiple client environments while still maximizing all the benefits of the shared platform.• Developed infrastructure capacity management methodology for dynamic virtual workloads to assess and address client application growth needs.• Designed all shared core services (SMTP, DNS, NTP, Proxy, SFTP) to be fully redundant and have no dependencies outside of the local data center to allow for no downtime patching and maintenance and isolation from external events. • Virtualized all UNIX workloads (RHEL and Solaris) eliminating all dedicated physical servers for critical services and client application environments. • Member of Architecture Review Board responsible for cross-technology collaboration and future technology strategy.• Reviewed, contributed to, and approved security standards for UNIX based systems to ensure adherence to strict compliance requirements while assessing the potential impact to application availability and manageability. • Regularly attended vendor conferences to stay up-to-date on current technologies and future strategies. (RedHat Summit, VMware VMworld, Oracle Openworld, HPE Discover).

St. Cloud, Minnesota Area

Provided leadership for the Server (Windows/Solaris), Network, Telcom, and Database(Oracle, MS SQL) teams. Responsible for day to day operations, availability, security, and life cycle management of all infrastructure. • Maintained local data center and remote office locations to support manufacturing, call center, and client facing business systems.• Facilitator and member of the Architecture Review Board where all IT projects and proposals are reviewed to ensure they meet internal standards and are executed with the most strategic and cost-effective solution. • Member of the Antioch Production Change Management Board that reviewed and approved all changes occurring in the environment.• Implemented a number of new technologies that changed the way our users, customers, and vendors interact with our systems to comply with PCI Data Security Standards; intrusion prevention, two factor authentication tokens for remote access, and data encryption devices to securely store and retrieve sensitive information. • Perform personnel performance reviews, develop staffing requirements, and conduct interviews for potential candidates.• Conduct team and individual meetings. Compile and communicate status to peers and senior management.• Develop and regularly review strategic plans with the team and senior management to insure they support the long-term direction of the organization. • Prepare and manage annual capital and expense budget needs. Approve team expense reports.• Work with Purchasing and Vendor Relationship Manger to create RFI/RFP/RFQ documents for the selection of new products and vendors. • Provide UNIX(Solaris) administration and support assistance when necessary.