Matthew Oshobu Email & Phone Number

- Performed data cleaning and transformation to ensure high data accuracy, leading to more reliable business intelligence reports.- Applied advanced Excel techniques such as pivot tables, VLOOKUP, and INDEX-MATCH to manipulate datasets and deliver actionable insights.- Collaborated with a team to provide data-driven solutions to complex business challenges, improving decision-making processes.- Presented findings through comprehensive data visualizations, enabling stakeholders to make informed decisions based on clear insights.

Bradford, England, United Kingdom

Mushin, Lagos Nigeria

Nigeria

- Handled customer questions and issues related to accounts, achieving a 95% first-call resolution rate, which helped reduce repeat calls by 20%.- Assisted customers with setting up and maintaining their accounts, which improved satisfaction scores by 15% due to personalized and efficient service.- Accurately handled transactions like deposits, withdrawals, and loan payments, maintaining zero errors and ensuring compliance with banking regulations.- Addressed customer complaints quickly and professionally, reducing the rate of escalations by 40% and maintaining customer trust.

Ogun State, Nigeria

Master'S Degree, Management And Data Analytics

Master Of Public Administration

Bachelor'S Degree, Public Administration

Ordinary National Diploma, Business Administration And Management, General