- Delivered time-sensitive packages, consistently meeting deadlines and maintaining high levels of customer satisfaction.- Used advanced routing software to navigate and optimize delivery routes.- Provided excellent customer service by addressing inquiries and resolving issues professionally.

- Led cross-functional teams to manage critical IT incidents, reducing resolution time by 15% and ensuring minimal business impact.- Provided concise briefings to upper management on incident impacts, helping to inform resource allocation and decision-making.- Utilized ITIL best practices to coordinate support efforts and implement corrective actions, enhancing system reliability.

- Delivered top-tier technical support to Apple employees, consistently meeting SLAs and resolving over 200 complex technical issues monthly.- Collaborated with cross-functional teams to complete IT projects within deadlines and support major corporate events.- Maintained a 98% customer satisfaction rate while handling IT support tickets across various applications and platforms.

- Spearheaded the restructuring of repair room workflows, improving efficiency by 20% and reducing session durations.- Provided mentorship to team members on IT protocols and customer service best practices.- Managed customer technical issues from start to finish, maintaining high Net Promoter Scores (NPS).

- Led a team to achieve a 1-hour turnaround time for repairs in the Genius Bar, optimizing workflow and reducing inefficiencies.- Implemented IT systems for tracking service performance, achieving consistent results in customer satisfaction. - Conducted over 1,000 troubleshooting sessions, resolving software and hardware issues on Apple devices with a 103% efficiency rate.- Mentored new employees in IT procedures and service protocols, contributing to team success and skill development.

- Led a team of 25 soldiers in diagnosing and repairing complex avionic systems, ensuring mission success under tight deadlines.- Utilized advanced technical troubleshooting to enhance equipment performance and reliability.- Demonstrated strong leadership and teamwork in high-pressure environments, managing both personnel and equipment.

Cashier and server at Rubios fresh mex.