Matthew Parker

Matthew Parker Email and Phone Number

Operations & Analytics Executive @ Full Circle Fiber Partners, LLC
Matthew Parker's Location
Greater Tampa Bay Area, United States
Matthew Parker's Contact Details

Matthew Parker personal email

n/a
About Matthew Parker

A strategic visionary with demonstrated success in leading high-level teams in the development and implementation of solutions to optimize productivity to maximize efficiency and profit. Self-motivated, results-driven organizational leader, with over 25 years of experience in the telecommunications industry with a focus on the financial, operational and technical aspects of an organization. A corporate influencer who adept at process analysis, improvement and tactical execution, with a concentrated focus on the strategic goals the company.

Matthew Parker's Current Company Details
Full Circle Fiber Partners, LLC

Full Circle Fiber Partners, Llc

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Operations & Analytics Executive
Matthew Parker Work Experience Details
  • Full Circle Fiber Partners, Llc
    Vice President Of Financial Planning & Analysis
    Full Circle Fiber Partners, Llc Aug 2024 - Present
    Clearwater, Florida, United States
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  • Charter Communications
    Director Of Business Planning
    Charter Communications May 2016 - Sep 2024
    Tampa/St. Petersburg, Florida Area
    Head of the Business Planning and Facilities Teams supporting West/West Central Florida. Responsible for budget forecasting and financial oversight of approximately $150M in annual OPEX/CAPEX. Provide reporting data and analytics to monitor and improve operational performance within Field Operations. Provide monthly financial and statistical packages including variance explanations and commentary with insight into the performance of our Management Area. Implement consistent processes to improve business workflows that align with Region and Management Area objectives. Developed CARL/PRISM reports that streamline the Construction process and ensure timely Contractor billing. Designed processes and reporting to create accurate Construction accruals monthly.
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  • Bright House Networks
    Corporate Sr. Director Of Collections
    Bright House Networks Jun 2012 - May 2016
    Tampa/St. Petersburg, Florida Area
    Head of the Credit & Collections function nationwide, with responsibility for developing and implementing consistent credit and collection policies and programs across all markets. Provided oversight of contractors as it related to in-field collections, equipment recovery and customer disconnects.• Reduced Bad Debt by $40M annually through the creation of several innovative programs such as the Never Pay, Multiple Write‐Offs per Home, Multiple Returned Payments, and Variable Collections Schemes• Improved Field Collections performance by implementing an application to improve contact rates, as well as route and track tagging more efficiently. Total cash flow impact was $8.5M annually• Modified Collection schemes and tactics to maximize customer communications while reducing operational costs. Conservative cash flow impact was $4.3M annually• Designed and implemented automated Non‐Pay and Voluntary Disconnect programs reducing unnecessary truck rolls and mitigating legal risk. Reduced OPEX by $3.2M annually• Standardized Late Fee schemes and pricing. Increased Revenue by $4.0M annually• Partnered with Customer Care, Inbound Sales, Marketing, and Direct Sales/MDU to reduce Non-Pay churn and bad debt, as well as eliminating commissions for repeat NP customers
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  • Bright House Networks
    Senior Director Of Field Operations
    Bright House Networks Apr 2011 - Jun 2012
    Tampa/St. Petersburg, Florida Area
    Led the Field Operations line of business which consisted Retail Sales, Quality Assurance, Tap Audit, Business Operations, Fleet, Collections, and Accounting departments. Managed vendor relations for Field Collections. Developed and created standardized policies and procedures throughout the organization to reduce costs and improve efficiency. • Implemented paperless Field Collections processes that saved the company roughly $5M annually• Developed a unique TQA program that focused on repeat Trouble Calls and maximizing in-home surveys that saved the company $4M annually• Implemented a new Tap Audit application (ARES), processes, and compensation plans to improve performance in the field and increase conversion rates• Developed sales improvement strategies to increase sales performance and retention• Managed several standardization initiatives for the organization including the creation of new installation contracts and pricing, tech/sales goal measurements, contractor payables and chargeback programs, aged CPE processes, KPI reporting and analysis for continuous improvement
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  • Bright House Networks
    Director Of Business Operations
    Bright House Networks Dec 2007 - Apr 2011
    Tampa/St. Petersburg, Florida Area
    Led several departments including IT, Accounting, Collections, Billing Services, Accounts Payable, and Business Operations. Manages the companies financial performance to ensure targets were met. Responsible for producing OPEX/CAPEX budget as well as forecasting customer revenue. Produced monthly P&L statements to monitor financial performance and ensure targets were met. Created automation and reporting in many areas which helped to reduce headcount. Reduced risk by identifying and correcting potential audit concerns and ensured audit findings were complied with, including FCC Public Inspection Files. Led several large projects such as MDN/ODN, Whole House DVR, and RemoteDVR. Spearheaded the Revenue Optimization Council for the state of Florida which increased revenue by approximately $2M annually.
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  • Bright House Networks
    Senior Business Manager
    Bright House Networks Feb 2007 - Dec 2007
    Tampa/St. Petersburg, Florida Area
    Led IT, Accounting, Collections, Billing Services, Accounts Payable, and Business Operations departments. Managed and monitored OPEX/CAPEX spend to ensure financial targets were met. Created automation and reporting in many areas which helped to reduce headcount. Reduced risk by identifying and correcting potential audit concerns and ensured audit findings were complied with. Developed and documented policies and procedures. Managed all aspects of large projects for the organization such as StartOver, restructuring the Installation contract rates and codes, and GQAM implementation.
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  • Bright House Networks
    Business Manager
    Bright House Networks Aug 2004 - Feb 2007
    Tampa/St. Petersburg, Florida Area
    Responsible for several departments including IT, Accounting, Collections, Billing Services, Accounts Payable, and Business Operations. Managed and monitored OPEX/CAPEX spend to ensure financial targets were met. Created automation and reporting in many areas which helped to reduce headcount. Ensured Internal Audit recommendations were being implemented. Developed and documented policies and procedures.
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  • Bright House Networks
    It Project Manager
    Bright House Networks Jul 2003 - Aug 2004
    Tampa/St. Petersburg, Florida Area
    Recommended and implemented information technology strategies, policies, and procedures. Assisted in implementing new phone switches, IVR systems, dialers, and voice mail messaging systems. Created a database to ensure software licenses were accurately tracked and reconciled. Implemented security policies and anti‐virus software to secure the servers and computers. Developed mainframe automation and applications to eliminate manual transactions within the billing system. Managed large IT projects while performing typical Network Administrative tasks.
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  • Bright House Networks
    Network Administrator
    Bright House Networks May 2002 - Jul 2003
    Tampa/St. Petersburg, Florida Area
    Supported, configured, maintained, and upgraded company networks, servers, computers, backup plans, and employee directories ﴾LDAP﴿. Installed and upgraded server hardware, Microsoft and Novell operating systems, and RAID storage systems to improve performance and reliability. Monitored and maintained network equipment including switches, routers, File, DNS, and DHCP servers as well as other networked devices and protocols. Improved the installation and upgrading of software through Snapshot and MSI.
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  • Bright House Networks
    Management Information Systems Specialist
    Bright House Networks Mar 2000 - May 2002
    Tampa/St. Petersburg, Florida Area
    Provided technical support for all computer hardware, software, peripherals, and networking issues.Implemented a ticketing system and knowledge management system to streamline all support requests and allow employees to self‐resolve issues. Partnered with other IT teams to identify areas of opportunity. Implemented a desktop imagining process to expedite the deployment of new and repaired computers.
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Matthew Parker Skills

Customer Satisfaction Customer Retention Vendor Management Call Center Cross Functional Team Leadership Team Building Broadband Call Centers Telecommunications Project Management Marketing Voip Leadership Strategic Planning Customer Service Process Improvement Forecasting Contract Negotiation Account Management Workforce Management Team Leadership Operations Management Cisco Technologies Computer Network Operations New Business Development Program Management Troubleshooting Integration Wireless Budgets Marketing Strategy Networking Managed Services Management Competitive Analysis Product Management Telephony

Matthew Parker Education Details

Frequently Asked Questions about Matthew Parker

What company does Matthew Parker work for?

Matthew Parker works for Full Circle Fiber Partners, Llc

What is Matthew Parker's role at the current company?

Matthew Parker's current role is Operations & Analytics Executive.

What is Matthew Parker's email address?

Matthew Parker's email address is ma****@****use.com

What schools did Matthew Parker attend?

Matthew Parker attended University Of Tampa, University Of Tampa - John H. Sykes College Of Business.

What skills is Matthew Parker known for?

Matthew Parker has skills like Customer Satisfaction, Customer Retention, Vendor Management, Call Center, Cross Functional Team Leadership, Team Building, Broadband, Call Centers, Telecommunications, Project Management, Marketing, Voip.

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